FAQ

To reach the hotel staff, please find the details for each department below:

Reception
Email: reception.marseille@mamashelter.com
Phone: +33 4 84 35 20 00
Toll-Free #: Not available
SMS: Not available

Reservation
Email: marseille@mamashelter.com
Phone: +33 4 84 35 20 00
Toll-Free #: Not available
SMS: Not available

Events
Email: events.marseille@mamashelter.com
Phone: +33 4 84 35 20 00
Toll-Free #: Not available
SMS: Not available

Restaurant
Email: food.marseille@mamashelter.com
Phone: +33 4 84 35 20 00
Toll-Free #: Not available
SMS: Not available

Bar
Email: food.marseille@mamashelter.com
Phone: Not available
Toll-Free #: Not available
SMS: Not available

Breakfast
Email: food.marseille@mamashelter.com
Phone: Not available
Toll-Free #: Not available
SMS: Not available

boutique
Email: reception.marseille@mamashelter.com
Phone: Not available
Toll-Free #: Not available
SMS: Not available

To submit your feedback, please send an email to: reception.marseille@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

Parking services:
We do have parking.
Parking is available for guests and non-guests.
Parking cannot be booked in advance.

Parking Rates:
Standard parking price for guests:
• Parking price for all vehicles: 19 EUR/day

Unfortunately we do not have a valet parking service.

Parking location and access:
The parking is open from to .
In-and-out privileges:
Billing stops when you exit. It restarts upon return.
it is not possible to access the parking area before check-in.
It is not possible to use the parking after check-out.

Parking description:
Max headroom: 192 cm.
The parking area is covered.
Our parking is not accessible to persons with disabilities.
The parking is secured.
The parking is not equipped with CCTV cameras.

Accepted vehicles:
Accepted vehicle types: Bike, Minivan, Mobility scooter, Motorbike, Sedan, SUV.
We are not able to accept the following vehicles: Bus, Caravan, Gas vehicle, Pick-up, RV, Trailer, Truck.

We have bike parking facilities.
Bike parking is secured.
Bike parking location: located at the main parking area.
Bike parking is available for free.
Our parking is not equipped with bike maintenance tools.
Bikes cannot be stored in your room.

To request an invoice, please send an email to: reception.marseille@mamashelter.com with the following information:

 • Reservation or accommodation number (if you have one)
 • Email address
 • Phone number

• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: marseille@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.

Definitely, Mama Shelter Marseille has a restaurant:

Restaurant Mama Restaurant Marseille:
• Contemporary, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
 • Lunch: from 12:00 to 14:00.
 • Dinner: from 19:00 to 23:00.
• Price range: $$
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are available upon request.
• Max capacity: 70 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required

To modify your stay:
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: marseille@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: marseille@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: marseille@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.

Yes we have a special party !
All information on our website, let's take a look !
here

Regular check-out is until 12:00.
It is possible to request a late check-out, up to 15:00, subject to availability.
The price is 30 EUR per room.

As for me, I can speak with you in one of these languages

Pets are accepted at the hotel
• We cannot guarantee pet-free rooms.
• Any type of animal is allowed, provided it fully complies with our pet policy.
• Cage: not required.
• Vaccination card: not required.
• Pets must stay with their owner at all times and cannot be left alone in the room.
• Quiet pets only.
• Pet requests must be submitted to the front desk before arrival.

Fees
• Pet fee: No fee required.
• Certified service or emotional support animal fee: No fee required.
• Cleaning fee: No fee required.
• Incidental deposit (refundable): No deposit required.

Pet-friendly areas
• Pet-friendly areas: Mama Restaurant Marseille
• Pets are not allowed in: The Terrace and Beaches

Amenities & Services
• Pet sitting: not available
• Dog walking: not available
• Pet bed: not available
• Pet food: not available
• Pet bowls: not available
• Litter box: not available
• Pet toys: not available

You are welcome to check in anytime after 15:00.

Guests who arrive early can use our facilities free of charge before check-in.

Breakfast is open to guests and visitors:
• Price per adult: 21 EUR
• Price for kids (under 12) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
Have a look at our breakfast menu here .

This is our address
64 Rue de la Loubière, 13006 Marseille, France.
Click on DETAILS to see it on the map

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

Unfortunately, we do not have a gym.
We can recommend you this one below:
Keep Cool
71 Rue d'Alger, Marseille, France
The distance is 0.3 km from the property
Directions

We offer brunch only on Sunday from 11:30 to 15:30.
The price is 42 EUR
For more info, click HERE.

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

• If you have booked directly with the hotel:
Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: reception.marseille@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.

To cancel a reservation:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to cancel the reservation.

Refunds will depend on the cancellation policy clearly stated at the time of booking and in the confirmation email.
Please kindly note the property is not able to make any exceptions to this policy.

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.
For more info, click HERE.

We do not have any promo code available.

To request a price match, please send an email to marseille@mamashelter.com including the following details:

Name
Arrival date
Departure date
Number of adults
Number of teenagers
Number of children
Number of babies
Room type
Requested meal plan (Room only, B&B, half board, full board, all-inclusive, etc.)
Final rate on the hotel's website (indicate currency)
Final rate on the comparison website (indicate currency)
Comparison website

We are open all year round.
No renovations have taken place or are planned in the near future.

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus RT MRSSHE
• Sabre RT 148174
• Galileo RT 38349
• Worldspan RT SHMRS

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

To request a room upgrade, please send an email to: reception.marseille@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

There is no minimum stay at our property

We offer long-stay discounts
-5% for stays superior to 4 days
-10% for stays superior to 5 days
-12% for stays superior to 6 days
There is no maximum length of stay