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Mama

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Stylishly designed, 125 rooms mamamoji, varying from cozy to super-size, are spread over six floors, fitted with 5* bedding, smart screens and schemes reflecting the palette of the Mediterranean. Mama has made sure they’re cool in the summer mamamoji and warm during rare cooler spells.

    Small Mama

    Kitted out for a dreamy night’s sleep, the Small Mama Double has everything you need to kick back and relax. Think free Wi-Fi and movies on demand, 5* bedding, organic solid amenities and space to cozy up in. Sleeps up to 2.

    From 15 to 17 m²
    2 people
    Queen size bed (160x200cm)
    Free movies (including X-rated)
    Organic solid amenities
    Offer for this room :

    Sexy Mama

    Mama takes care of everything

    Medium Mama

    A magical Marseille refuge, Mama’s Medium features up to 21 m² of generous space to relax in. You’ll find all of the essentials and extras that Mama loves to provide in this comfortable double: luxury linens, free Wi-Fi and movie streaming, organic solid bath products, mini fridge, safe and desk. You have also access to accessible rooms if needed. Sleeps 2.

     

    Medium Mama Double Accessible: enjoy a 17 to 21 m² space with a double bed (140 x 200cm), accessible room, 100% satin sheets, connected TV with free movies. Maximum 2 people (no baby crib, no extra bed).

    From 17 to 21 m²
    2 people
    Queen size bed (160x200cm) or double bed (140x200cm)
    Free movies (including X-rated)
    Organic solid amenities
    Offer for this room :

    Sexy Mama

    Mama takes care of everything

    Large Mama

    Whether you’re after a twin or a double, the Large Mama is a roomy 21-27 m² haven, perfect for couples, colleagues, friends and sharers. We’re talking playful luxury with quirky décor, 5* bedding, a desk and free movies and Wi-Fi for relaxing. There’s also a family option, providing a sofa bed for the kids. Sleeps 3.

    From 21 to 27 m²
    From 2 to 3 people
    Queen size bed (160x200cm) or Queen size bed + sofa bed (140x200cm) or 2 twin beds (90x200cm)
    Free movies (including X-rated)
    Organic solid amenities
    Offer for this room :

    Mama Deal

    It's time to treat yourself!

    XXL Mama

    Mama loves families and has a heart big enough to welcome them all, super-comfortably. The XXL Mama Family comfortably sleeps 4, with a double bed and two single beds across connecting Medium rooms. Free streaming means cartoons galore, not to mention some chill-out movies for when the kids are asleep. Mama likes to large it up.

    From 34 to 42 m²
    4 people
    Queen size bed (160x200cm) + Simple bed (90x200cm)
    Free movies (including X-rated)
    Organic solid amenities
4.3
Very Good
From 3573 reviews
by TrustYou by TrustYou

Guests reviews

  • 4.5/5

    Well located, comfortable, welcoming staff.

    “As usual, very happy with Mama Shelter’s goods and services. The good quality of the bed sheets enable a good night of sleep. After experiencing the hotel in Paris, Prague and Marseille, I’m looking forward to staying at Mama Shelter in another city.”

    Edouard - 18/02/2024

  • 4.5/5

    Stylish Hotel - Friendly Staff

    “Very cool hotel - nice decor, hip bar, helpful staff. Good location - The hotel is about 10 minutes walk to the metro and about 30 minutes walk from the old port if you decide to walk.”

    Frank - 06/02/2024

  • 5/5

    Bravo Team Mama!

    “Super , staff is so nice ! Thanks Loic to have made such a great team!”

    Hugo M. - 08/01/2024

  • 3.5/5

    Good stay

    “We have been staying at Mama Shelter for many, many years. It is still a good and clean hotel, but certain aspects are less good today than they used to be. Our room was ridiculously hot from the heating system, and it was not possible to lower the temperature. We were forced to switch it off and open the window, however that meant that cigarette smoke from the terrace below our room came in through the open window. Mama Shelter's famous lavish breakfast is still very good, but not as good as it used to be. The bacon was a an inferior quality and the coffee was only luke warm.”

    L. K. - 13/12/2023

  • 4.5/5

    Good Stay

    “Warmly welcomed, the Staff were very helpful and the room was extremely clean with a very comfortable bed.”

    Nicky R. - 07/12/2023

  • 3/5

    Front office staff... in need of guest friendliness training.

    “Rooms are very good!!! Restaurant is great - great food - nice staff - knowledgeable Front office - some staff are really helpful and knowledgable - some staff the opposite. if you make a mistake in the final bill and you initially charge 120 euro too much. and the guest identifies the mistake.. . Correct AND apologise !! Reservation: if you make a mistake in making a reservation (wrong date), and the guest detects is ... correct AND apologise. !!”

    Hans T. - 05/11/2023

  • 4.5/5

    Great stay

    “Welcoming staff at reception and very attentive staff serving us at dinner. A great atmosphere in the bar dining area during the rugby matches. Plenty to eat at breakfast only complaint was it was sometimes hard to locate mugs for the coffee”

    Mark C. - 24/10/2023

  • 4.5/5

    Funky and cool

    “Great location, friendly helpful staff. Great lounge and bar. Tidy rooms- great value”

    Harvey - 23/10/2023

  • 4.5/5

    Great restaurant and bar

    “Stayed during the Rugby World Cup, so hotel was very busy, but the restaurant and bar kept up with demand and the beds were changed every morning (even if you put out the sign to say you didn't need it changed)”

    John H. - 23/10/2023

  • 5/5

    Good stay

    “An excellent overall experience”

    David G. - 19/10/2023

  • 5/5

    Lovely clean hotel and very helpful staff

    “Hotel was lovely and very helpful staff”

    18/10/2023

See all reviews

An ideal stay

ms-mama-paris-west-luxury-bedding-sheets

Luxury bedding

Free movies

Organic solid amenities

A 5* bedding, plushy and cosy for a restful and peaceful sleep. Toiletries are organic and solid, better for the planet and for your skin. Large screens to watch movies, including X-rated, for free.

Frequently Asked Questions

QUESTION. Is there a parking at Mama Shelter Marseille hotel ?

ANSWER. There is a garage under the hotel but you can't book it.
Its entrance is reserved for Mama Shelter clients and is accessible by collecting a ticket at the pay station, without booking.
The height is 1.90m

You can also park in our car park if you are only coming to eat or have a drink with us.
If you stay one night, it costs 19 EUR et for three hours 10 EUR

QUESTION. How can I file a complaint about my stay at the Mama Shelter Marseille hotel?

ANSWER. We are sorry to hear you have a complaint.
To submit your grievance, please send an email to: reception.marseille@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

QUESTION. Is there a restaurant in Mama Shelter Marseille hotel ?

ANSWER. Definitely, Mama Shelter Marseille has a restaurant:

• Restaurant Mama Restaurant Marseille:
 • Contemporary, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:00 to 14:00.
 • Dinner: from 19:00 to 23:00.
 • price range: $$
• Open for guests and visitors.
• Lunch boxes are available upon request.
• Max capacity: 70 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required

QUESTION. Are pets (dogs and cats...) allowed at Mama Shelter Marseille hotel ?

ANSWER. We are pet friendly and your best friend is welcome with a couple of conditions:
• 25 EUR/pet/stay
• Domesticated pets
• Pets are accepted in all restaurants.
• Pets are not accepted in all bars.

QUESTION. What time is the check in at Mama Shelter Marseille hotel ?

ANSWER. You are able to check in anytime after 15:00.
We do not offer an early check-in.

QUESTION. What are the payment methods accepted at Mama Shelter Marseille hotel ?

ANSWER. Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.

QUESTION. Which language does the staff speak at Mama Shelter Marseille hotel ?

ANSWER. Our team speaks English, French and Spanish.

QUESTION. Do you accept kids at Mama Shelter Marseille hotel ?

ANSWER. Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.marseille@mamashelter.com.

QUESTION. What is the price of breakfast at Mama Shelter Marseille hotel ?

ANSWER. Breakfast is open to guests and visitors:
• Price per adult: 21 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
Have a look at our breakfast menu here .

QUESTION. Why is it better to book directly at Mama Shelter Marseille hotel ?

ANSWER. These are the advantages of booking direct with us:
• Best rate guarantee

See the FAQ

Psssst

Mama has some good deals in store for you!

See our offers