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You have a question ? We are here to answer you

Is there a restaurant in Mama Shelter Marseille ?

Definitely, Mama Shelter Marseille has a restaurant:

• Restaurant Mama Restaurant Marseille:
- Contemporary, Casual Dining
- Open 7/7.
- Open all year.

• Opening times:
- Lunch: from 12:00 to 14:00.
- Dinner: from 19:00 to 23:00.
- price range: $$

Is there a parking at Mama Shelter Marseille ?

Yes there is a garage under the hotel but you can't book it.
Its entrance is reserved for Mama Shelter clients and is accessible by collecting a ticket at the pay station, without booking.
The height is 1.90m

You can also park in our car park if you are only coming to eat or have a drink with us.
If you stay one night, it cost 19€ et for three hours 10€

Is it possible to purchase a prepaid voucher at Mama Shelter Marseille?

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

What time is the check in at Mama Shelter Marseille ?

You are able to check-in at our hotel after 15:00.
We are not able to offer early check-ins.

What are the payment methods accepted at Mama Shelter Marseille ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
The hotel accepts the following payment methods:

• MasterCard

• American Express

• Visa
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book a room online. If you do not have a credit card please contact us.

Do you accept kids at Mama Shelter Marseille ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.marseille@mamashelter.com.

Are pets (dogs and cats...) allowed at Mama Shelter Marseille ?

We are pet friendly and your best friend is welcome with a couple of conditions:

• 25€/pet/day

• 12 kg maximum

• Domesticated pets

Is there a swimming pool at Mama Shelter Marseille ?

We don't have a swimming pool

Is it possible to organize events at Mama Shelter Marseille?

We'd love to host your event! Thanks a lot for thinking of us!

We have event rooms fully equipped for events.

Which language does the staff speaks at Mama Shelter Marseille ?

Our team speaks English and French.

What are the opening/closing dates at Mama Shelter Marseille ?

All of our Mama Shelter are currently open. Mama Shelter Dubai will open in 2023.

Why is it better to book direct at Mama Shelter Marseille ?

These are the advantages of booking direct with us:

• Best rate guarantee

Is Mama Shelter Marseille baby-friendly?

Babies are welcome.
We are able to provide you the following items:

• Baby cot (15 EUR per day)

Does Mama Shelter Marseille provide a special diet and allergy-free menu?

Our restaurant is able to accommodate the following dietary requirements

Available at all times: Vegan & vegetarian.

Not available on our menu: Almond-free, dairy-free, egg-free, gluten-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.

What are the taxi fares from Mama Shelter Marseille to the main points of interests ?

Here are some approximate taxi fares and time ranges from/to the hotel

• Aéroport de Marseille Provence 75 EUR, 30mn.

• La Canebière 9 EUR, 3mn.

• Gare de Marseille-Saint-Charles 15 EUR, 5mn.

• Basilique Notre-Dame de la Garde 15 EUR, 5mn.

Is there a bar at Mama Shelter Marseille?

Take a look at our bar details below

Bar 1:
- Live entertainment
- Smoking not allowed/ Wheelchair not accessible
- Open on Mon, Tue, Wed, Thu, Sat and Sun.
- Mon: from 11:00 to 00:00.
- Tue: from 11:00 to 00:00.
- Wed: from 11:00 to 00:00.
- Thu: from 11:00 to 01:00.
- Sat: from 11:00 to 01:00.
- Sun: from 11:00 to 00:00.
- Access: Open to public
- Pets are not accepted
• No dress code is required
- Free services: TV, Sports broadcast and Live entertainment

What time is the check out at Mama Shelter Marseille ?

Regular check-out is until 12:00

Although, It is possible to request a late check-out until 15:00.
The price is 30EUR per room.

Late check-outs must be requested directly at the front desk and are subject to availability

Does Mama Shelter Marseille have 24/7 reception?

The front desk is open 24/7

What is the price of breakfast at Mama Shelter Marseille ?

Breakfast is open to guests and visitors:

• Price per adult: 19 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you're not a guest at the hotel, you’re welcome to join us too. Just let our team members know upon arrival and enjoy!Have a look at our breakfast menu here .

Is it possible to have twin beds at Mama Shelter Marseille?

The rooms that offer twin/split bed options are Large Mama and Mama XXL.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).

How can we get to Mama Shelter Marseille from the closest airport or train station ?

From Marseille Airport take the shuttle to Saint Charles Bus station, at the rail station take the bus line M2 heading to Sainte Marguerite Dromel, stop at Notre Dame Du Mont.
The suttle costs 10 EUR and the metro 1.80 EUR

How many rooms are there at Mama Shelter Marseille ?

The hotel has 125 rooms.

• 15 Small Mama room(s) from 15 to 17 M² with a capacity of up to 2 guests.

• 84 Medium Mama room(s) from 17 to 21 M² with a capacity of up to 2 guests.

• 16 Large Mama room(s) from 21 to 27 M² with a capacity of up to 2 guests.

• 10 Mama XXL room(s) from 34 to 42 M² with a capacity of up to 4 guests.

• Main amenities: TV, air conditionner, non smoking.

Where exactly is Mama Shelter Marseille situated ?

Here is the address of the hotel
64 Rue de la Loubière, 13006 Marseille, France.
Click on DETAILS to see it on the map

What is the breakfast menu at Mama Shelter Marseille ?

We offer continental breakfast.
See menu items below:
. Breads & cakes: pastries.
. Eggs: scrambled eggs.
. Dairy: cheese.
. Meat & fish: sausages, bacon.
. Drinks: hot chocolate, fruit juice.
. Others: honey, jams.

What is the cancellation policy for Mama Shelter Marseille ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

What are the hygiene and cleaning measures at Mama Shelter Marseille ?

The health pass is not compulsory to access to your room and at the restaurant.
Antigen test: Pharmacie Notre Dame du Mont, 27 Pl. Notre Dame du Mont (25 EUR)
PCR Test : Sanlab, 42 Pl. Jean Jaurès (40 EUR)
Our Mama has been awarded with the ALL SAFE label

For more info, click HERE .

Are there any gym facilities at Mama Shelter Marseille ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
Keep Cool
71 Rue d'Alger, Marseille, France
The distance is 0.3 km from the hotel

What are the activities at or close to Mama Shelter Marseille ?

We provide tourist passes

Have a look at our suggestions of things to do in the city here

Please contact the front desk for further information

May we leave our luggage before check in, at Mama Shelter Marseille ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

What is supplied in the bathrooms at Mama Shelter Marseille ?

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel, shampoo, hair conditioner and cotton swabs
Not available:
Bathrobe, bedroom slippers, toothbrush, toothpaste, shower cap, hairbrush, magnifying mirror, bidet, beach towels and swimming pool towels

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