WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax : €0.99 per adult/night. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

Is there a parking at Mama Shelter Marseille ?

Yes there is a garage under the hotel but you can't book it.
Its entrance is reserved for Mama Shelter clients and is accessible by collecting a ticket at the pay station, without booking.
The height is 1.90m

You can also park in our car park if you are only coming to eat or have a drink with us.
If you stay one night, it cost 19€ et for three hours 10€

Is there a restaurant in Mama Shelter Marseille ?

Definitely, Mama Shelter Marseille has a restaurant:

• Restaurant Mama Restaurant Marseille:
- Contemporary, Casual Dining
- Open 7/7.
- Open all year.

• Opening times:
- Lunch: from 12:00 to 14:00.
- Dinner: from 19:00 to 23:00.
- price range: $$

Does Mama Shelter Marseille have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE .

What are the payment methods accepted at Mama Shelter Marseille ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:

• MasterCard

• American Express

• Visa
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.

Are pets (dogs and cats...) allowed at Mama Shelter Marseille ?

We are pet friendly and your best friend is welcome with a couple of conditions:

• 25€/pet/stay

• Domesticated pets

What time is the check in at Mama Shelter Marseille ?

You are able to check in after 15:00.
We do not offer an early check-in.

What is the price of breakfast at Mama Shelter Marseille ?

Breakfast is open to guests and visitors:

• Price per adult: 19 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.Have a look at our breakfast menu here .

Do you accept kids at Mama Shelter Marseille ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.marseille@mamashelter.com.

Which language does the staff speaks at Mama Shelter Marseille ?

Our team speaks English, French and Spanish.

Is it possible to organize events at Mama Shelter Marseille?

We'd love to host your event! Thanks a lot for thinking of us!

We offer fully equipped event spaces.

Is there a swimming pool at Mama Shelter Marseille ?

We don't have a swimming pool

Is it possible to have twin beds at Mama Shelter Marseille?

The rooms that offer twin/split bed options are Large Mama and Mama XXL.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).

What is the amount of the city tax at Mama Shelter Marseille?

The city tax is 0,99 EUR per person per day and it is not included in the room rate

Does Mama Shelter Marseille offer a babysitting service?

We offer a babysitting service

What are the opening/closing dates at Mama Shelter Marseille ?

We are open all year round.

Why is it better to book direct at Mama Shelter Marseille ?

These are the advantages of booking direct with us:

• Best rate guarantee

Is Mama Shelter Marseille baby-friendly?

Babies are welcome.
We are able to provide you the following items:

• Baby cot
Click here for more details.

Does Mama Shelter Marseille provide a special diet and allergy-free menu?

Our restaurant is able to accommodate the following dietary requirements

Available at all times: Vegan & vegetarian.

Not available on our menu: Almond-free, dairy-free, egg-free, gluten-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.

What are the taxi fares from Mama Shelter Marseille to the main points of interests ?

Here are some approximate taxi fares and time ranges

• Aéroport de Marseille Provence 75 EUR, 30mn.

• La Canebière 9 EUR, 3mn.

• Gare de Marseille-Saint-Charles 15 EUR, 5mn.

• Basilique Notre-Dame de la Garde 15 EUR, 5mn.

Is there a bar at Mama Shelter Marseille?

Take a look at our bar details below

•Bar 1:
- Live entertainment
- Smoking not allowed/ Wheelchair not accessible
- Open on Mon, Tue, Wed, Thu, Sat and Sun.
- Mon: from 11:00 to 00:00.
- Tue: from 11:00 to 00:00.
- Wed: from 11:00 to 00:00.
- Thu: from 11:00 to 01:00.
- Sat: from 11:00 to 01:00.
- Sun: from 11:00 to 00:00.
- Open to public
- Pets are not accepted in the restaurant
• No dress code is required
- Free services: TV, Sports broadcast and Live entertainment

What is Mama Shelter Marseille star rating?

Our hotel is part of Mama Shelter.
- Star rating: 5 stars.
- Service category: Upscale.
More info here

What is the cancellation policy for Mama Shelter Marseille ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does Mama Shelter Marseille have a reward & loyalty program ?

Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!

Does Mama Shelter Marseille work with travel agents?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on

• Amadeus RT MRSSHE

• Sabre RT 148174

• Galileo RT 38349

• Worldspan RT SHMRS

Does Mama Shelter Marseille do day passes ?

During the day we can offer the following services:

• Designation : from 12:00 to 18:00 from 119 EUR

What time is the check out at Mama Shelter Marseille ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 15:00.
The price is 30 EUR per room.

May we leave our luggage before check in, at Mama Shelter Marseille ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Does Mama Shelter Marseille have 24/7 reception?

The front desk is open 24/7

What time is breakfast at Mama Shelter Marseille ?

Breakfast is served daily from 07:00 to 11:00.
The breakfast is served in The main restaurant. We do not offer room service..

We cannot serve breakfast in room.
Have a look at our breakfast menu here.

What is the breakfast menu at Mama Shelter Marseille ?

We offer continental breakfast.
See menu items below:
. Breads & cakes: pastries.
. Eggs: scrambled eggs.
. Dairy: cheese.
. Meat & fish: sausages, bacon.
. Drinks: hot chocolate, fruit juice.
. Others: honey, jams.

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