Eat & Drink

QUESTION. How can I provide feedback about my stay at the hotel Mama Shelter Marseille?

ANSWER. To submit your feedback, please send an email to: reception.marseille@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

QUESTION. Is there a parking at Mama Shelter Marseille hotel ?

ANSWER. There is a garage under the hotel but you can't book it.
Its entrance is reserved for Mama Shelter clients and is accessible by collecting a ticket at the pay station, without booking.
The height is 1.90m

You can also park in our car park if you are only coming to eat or have a drink with us.
If you stay one night, it costs 19 EUR et for three hours 10 EUR

QUESTION. Is there a restaurant in Mama Shelter Marseille hotel ?

ANSWER. Definitely, Mama Shelter Marseille has a restaurant:


• Restaurant Mama Restaurant Marseille:
 • Contemporary, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:00 to 14:00.
 • Dinner: from 19:00 to 23:00.
 • Price range: $$
• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 70 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required

QUESTION. How can I get an invoice from the Mama Shelter Marseille hotel?

ANSWER. To request an invoice, please send an email to: reception.marseille@mamashelter.com with the following information:

 • Reservation or accommodation number (if you have one)
 • Email address
 • Phone number

QUESTION. Does Mama Shelter Marseille hotel provide meeting rooms?

ANSWER. Yes we do have Ateliers (meeting spaces) to get together and organize what you want ! Mama thinks there’s no reason why work shouldn’t be fun.
• For more info, click HERE.

QUESTION. What time is the check out at Mama Shelter Marseille hotel ?

ANSWER. Regular check-out is until 12:00.
It is possible to request a late check-out, up to 15:00, subject to availability.
The price is 30 EUR per room.

QUESTION. Are pets (dogs and cats...) allowed at Mama Shelter Marseille hotel ?

ANSWER. We are pet friendly and your best friend is welcome with a couple of conditions:
• FREE
• Domesticated pets
• Pets are accepted in all restaurants.
• Pets are not accepted in all bars.

QUESTION. Which language does the staff speak at Mama Shelter Marseille hotel ?

ANSWER. As for me, I can speak with you in one of these languages

QUESTION. What is the price of breakfast at Mama Shelter Marseille hotel ?

ANSWER. Breakfast is open to guests and visitors:
• Price per adult: 21 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
Have a look at our breakfast menu here .

QUESTION. What are the payment methods accepted at Mama Shelter Marseille hotel ?

ANSWER. Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.