Eat & Drink

QUESTION. How can I provide feedback about my stay at the hotel Mama Shelter Marseille?

ANSWER. To submit your feedback, please send an email to: reception.marseille@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

QUESTION. Is there a parking at Mama Shelter Marseille hotel ?

ANSWER. There is a garage under the hotel but you can't book it.
Its entrance is reserved for Mama Shelter clients and is accessible by collecting a ticket at the pay station, without booking.
The height is 1.90m

You can also park in our car park if you are only coming to eat or have a drink with us.
If you stay one night, it costs 19 EUR et for three hours 10 EUR

QUESTION. Is there a restaurant in Mama Shelter Marseille hotel ?

ANSWER. Definitely, Mama Shelter Marseille has a restaurant:


• Restaurant Mama Restaurant Marseille:
 • Contemporary, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:00 to 14:00.
 • Dinner: from 19:00 to 23:00.
 • Price range: $$
• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 70 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required

QUESTION. Are pets (dogs and cats...) allowed at Mama Shelter Marseille hotel ?

ANSWER. We are pet friendly and your best friend is welcome with a couple of conditions:
• FREE
• Domesticated pets
• Pets are accepted in all restaurants.
• Pets are not accepted in all bars.

QUESTION. Does Mama Shelter Marseille hotel provide meeting rooms?

ANSWER. Yes we do have Ateliers (meeting spaces) to get together and organize what you want ! Mama thinks there’s no reason why work shouldn’t be fun.
• For more info, click HERE.

QUESTION. What time is the check out at Mama Shelter Marseille hotel ?

ANSWER. Regular check-out is until 12:00.
It is possible to request a late check-out until 15:00.
The price is 30 EUR per room.

QUESTION. What is the price of breakfast at Mama Shelter Marseille hotel ?

ANSWER. Breakfast is open to guests and visitors:
• Price per adult: 21 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
Have a look at our breakfast menu here .

QUESTION. Why is it better to book directly at Mama Shelter Marseille hotel ?

ANSWER. By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

QUESTION. What are the payment methods accepted at Mama Shelter Marseille hotel ?

ANSWER. Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.

QUESTION. What is the size of the beds at Mama Shelter Marseille hotel ?

ANSWER. Small Mama rooms have 1 queen size bed(160x200cm)
Medium Mama rooms have 1 queen size bed(160x200cm)
Large Mama rooms have 1 queen size bed(160x200cm)
Mama XXL rooms have 1 queen size bed(160x200cm) 1 single bed(90x200cm) and

  • For enquiries:
  • Online shop: Click here
  • Or contact the reception