WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Taxes included in the price of accommodation. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) - A home address - A VISA number if issued In accordance with Czech law, we will not be able to welcome you without all of the above. If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

To reach the hotel staff, please find the details for each department below:

Reception
Email: reception.prague@mamashelter.com
Phone:+420225117111
Toll-Free #:Not available
SMS: Not available
Dial 1111 from your room

Reservation
Email: prague@mamashelter.com
Phone:+420225117861
Toll-Free #:Not available
SMS: Not available
Dial 2861 from your room

Events
Email: events.prague@mamashelter.com
Phone:+420225117901
Toll-Free #:Not available
SMS: Not available
Dial 2901 from your room

Restaurant
Email: food.prague@mamashelter.com
Phone:+420225117697
Toll-Free #:Not available
SMS: Not available
Dial 2697 from your room

Legendary "All You Can Eat" Mama Brunch is every Sunday from 12:00 to 15:00.
Price is 790 CZK/person.

We provide a parking space at the rate of 300 CZK/day or 40 CZK/hour.
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.

Electric cars:
Unfortunately we do not have an electric vehicle charging station.
The closest electric vehicle charging station is located at:
• Pražská energetika Charging Station, Holešovice, Praga 7, Czechia
• The distance is 0.3 km from the property
• Directions

Bike parking:
We have a bike parking area.

Unfortunately we do not offer an online check-in

To submit your feedback, please send an email to: reception.prague@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

You are able to check in anytime after 15:00.
We do not offer an early check-in.

Breakfast is open to guests and visitors:
• Price per adult: 350 CZK
• Price for kids (under 12) : 175 CZK
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

Do you want to make a brunch reservation?
Click here

Unfortunately, we do not have a gym.
We can recommend you this one below:
FITINN fitnessstudio
Veletržní 24, Prague 7-Holešovice, Czechia
The distance is 0.2 km from the property
Directions

Breakfast is served daily from 07:00 to 10:30.
The breakfast is served in Mama restaurant.

We cannot serve breakfast in room.

Regular check-out is until 12:00.
It is possible to request a late check-out, up to 14:00, subject to availability.
The price is 500 CZK per room.

Definitely, Mama Shelter Prague has a restaurant:

• Restaurant Mama Restaurant:
• Contemporary, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• from 11:30 to 21:45.
• Price range: $$

Restaurant Mama Restaurant menu
Restaurant Mama Restaurant drink list
Restaurant Mama Restaurant website

• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 150 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

To modify your stay:
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: prague@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: prague@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: prague@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel, shampoo, hair conditioner and cotton swabs
Upon request:
• For free:
Bathrobe
• At an extra charge:
Bedroom slippers 200 CZK
Not available:
Toothbrush, toothpaste, shower cap, hairbrush, magnifying mirror, bidet, beach towels and pool towels

Secure luggage storage is available for all our guests for free before check-in and after check-out.

We are pet friendly and your best friend is welcome with a couple of conditions:
• free of charge
• Domesticated pets, accepted in the restaurant
• no size limit
• Pets are accepted in all restaurants.
• Pets are not accepted in all bars.

We are not able to accommodate special requests.

Public transport options are:

Airports
• Prague Airport (PRG), 14 km/9 mi, directions here

Train stations
• Praha-Holešovice Station, 4 km/2 mi, directions here
• Praha–Bubny Station, 0.7 km/0.4 mi, directions here

See our welcome tray options below:
All accommodations:
• Paid: Kettle (500 CZK/day)
• Welcome tray refill: daily

We don't provide room service.

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: prague@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.

Do you want to cancel a reservation?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

We do not have any promo code available.

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

We are open all year round.
No renovations have taken place or are planned in the near future.

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• JCB
• Diners
• Visa
• Union Pay
• Maestro

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 500 CZK per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.

Tipping policy
• Service tax is not included.
• Tipping is customary.
• Tipping is optional.
• Suggested tipping: 10%
• Tips are in cash or card.
• Tipping link: here

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Amadeus RT PRGMAM
• Sabre RT 016225
• Galileo RT E6028
• Worldspan RT MAPRG

Travel agents visiting us benefit from 20% discount.

FAQ

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