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You have a question ? We are here to answer you

Is there a parking at Mama Shelter Prague ?

We provide a parking space at the rate of 250 CZK/day.
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.

Is there a restaurant in Mama Shelter Prague ?

Definitely, Mama Shelter Prague has a restaurant:

• Restaurant Mama Restaurant:
- Contemporary, Casual Dining
- Open 7/7.
- Open all year.

• Opening times:
- from 11:30 to 21:45.
- price range: $$
Restaurant Mama Restaurant menu

Restaurant Mama Restaurant drink list

Restaurant Mama Restaurant website


Is it possible to organize events at Mama Shelter Prague?

We'd love to host your event! Thanks a lot for thinking of us!

We have event rooms fully equipped for events.

What time is the check in at Mama Shelter Prague ?

You are able to check-in at our hotel after 15:00.
We are not able to offer early check-ins.

Is it possible to purchase a prepaid voucher at Mama Shelter Prague?

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

Does Mama Shelter Prague have 24/7 reception?

The front desk is open 24/7

What is the price of breakfast at Mama Shelter Prague ?

Breakfast is open to guests and visitors:

• Price per adult: 350 CZK

• Price for kids (under 12) : 175 CZK
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival and enjoy the buffet !

Are pets (dogs and cats...) allowed at Mama Shelter Prague ?

We are pet friendly and your best friend is welcome with a couple of conditions:

• 10€/pet/day

• 12 kg maximum

• Domesticated pets, accepted in the restaurant

What is the cancellation policy for Mama Shelter Prague ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

What are the payment methods accepted at Mama Shelter Prague ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
The hotel accepts the following payment methods:

• MasterCard

• American Express

• JCB

• Diners

• Visa

• Union Pay

• Maestro
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book a room online. If you do not have a credit card please contact us.

What time is breakfast at Mama Shelter Prague ?

Breakfast is served daily from 07:00 to 10:30.
The breakfast is served in Mama restaurant.

We cannot serve breakfast in room.

What is supplied in the bathrooms at Mama Shelter Prague ?

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel, shampoo, hair conditioner and cotton swabs
Upon request:
For free:
Bathrobe and bedroom slippers
Not available:
Toothbrush, toothpaste, shower cap, hairbrush, magnifying mirror, bidet, beach towels and swimming pool towels

What time is the check out at Mama Shelter Prague ?

Regular check-out is until 12:00

Although, It is possible to request a late check-out until 14:00.
The price is 500CZK per room.

Late check-outs must be requested directly at the front desk and are subject to availability

Does Mama Shelter Prague provide shuttle services to and from airports?

We do not offer shuttle services.

How can we get to Mama Shelter Prague from the closest airport or train station ?

From the airport, please take a bus number 119 to stop called "Nadrazi Veleslavin". From there change for a tram number 8 or 26 to the station called "Strossmayerovo namesti". It is only 3 min walking from there to Mama. The journey takes aroud 45 minutes.

Is there a bar at Mama Shelter Prague?

Take a look at our bar details below

Mama Bar:
- Live entertainment
- Smoking not allowed/ Wheelchair not accessible
- Open 7/7
- Mon: from 11:30 to 23:00.
- Tue: from 11:30 to 23:00.
- Wed: from 11:30 to 23:00.
- Thu: from 11:30 to 23:00.
- Fri: from 11:30 to 00:00.
- Sat: from 11:30 to 00:00.
- Sun: from 11:30 to 22:00.
- Access: Open to public
- Pets are not accepted
• No dress code is required
- Free services: TV, Sports broadcast and Live entertainment
- Click here for more details

Is there a room service at Mama Shelter Prague ?

We don't provide room service.

I can, however, suggest one of these dining options.

What is the breakfast menu at Mama Shelter Prague ?

We offer continental breakfast.
See menu items below:
. Breads & cakes: pastries, toasts, brown bread.
. Eggs: boiled eggs, scrambled eggs.
. Cereals: cereals.
. Fruits & vegetables: fresh fruits.
. Dairy: butter, cheese, yogurts.
. Meat & fish: bacon, sausages.
. Drinks: coffee, tea, fruit juice.
. Others: jams, honey.

Does the Mama Shelter Prague equipped with a shower, bathtub or jacuzzi?

All rooms have a shower.

Is Mama Shelter Prague baby-friendly?

Babies are welcome.
We are able to provide you the following items:

• Baby cot

• High chair

Is there a swimming pool at Mama Shelter Prague ?

We don't have a swimming pool

How many rooms are there at Mama Shelter Prague ?

The hotel has 238 rooms.


• 1 Mama Penthouse room(s) of 69 M² with a capacity of up to 2 guests.

• 80 Mama Medium Double room(s) of 18 M² with a capacity of up to 2 guests.

• 74 Mama Large Double room(s) of 25 M² with a capacity of up to 2 guests.

• 74 Mama Large Twin room(s) of 25 M² with a capacity of up to 2 guests.

• 9 XXL Mama room(s) of 44 M² with a capacity of up to 4 guests.

• Main amenities: TV, air conditionner.

Where exactly is Mama Shelter Prague situated ?

Here is the address of the hotel
Veletržní 1502/20, Holešovice, 170 00 Praha-Praha 7, Czechia.
Click on DETAILS to see it on the map

What are the hygiene and cleaning measures at Mama Shelter Prague ?

According to a local regulations the health Covid-19 pass is NOT required anymore at the time of check in, the same for masks/respirators.

Our Mama has been awarded with the ALL SAFE label

For more info, click HERE .

Are there any gym facilities at Mama Shelter Prague ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
FITINN fitnessstudio
Veletržní 24, Prague 7-Holešovice, Czechia
The distance is 0.2 km from the hotel
Directions

What are the activities at or close to Mama Shelter Prague ?

Our hotel provides a tourist pass

Have a look at our suggestions of things to do in the city here

Please contact the front desk for further information

Which language does the staff speaks at Mama Shelter Prague ?

Our team speaks English, Czech, Portuguese, Russian and Spanish.

May we leave our luggage before check in, at Mama Shelter Prague ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Is Mama Shelter Prague fully accessible for wheelchairs ?

Yes, our hotel is wheelchair friendly.
Our accessible rooms are equipped with roll-in showers.
At the end of the reservation form there will be a “special request” box make sure to mention that you need an accessible room and we will take care of the rest.

What is the amount of the city tax at Mama Shelter Prague?

The city tax is 50 CZK per person per day and it is not included in the room rate

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