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You have a question ? We are here to answer you

Is there a parking at Mama Shelter Prague hotel ?

We provide a parking space at the rate of 300 CZK/day or 40 CZK/hour.
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.

Electric cars:
Unfortunately we do not have an electric vehicle charging station.
The closest electric vehicle charging station is located at:
• Pražská energetika Charging Station, Holešovice, Praga 7, Czechia
• The distance is 6.0 km from the property
Directions

Bike parking:
We have a bike parking area.

How can I provide feedback about my stay at the hotel Mama Shelter Prague?

To submit your feedback, please send an email to: reception.prague@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

Is there a restaurant in Mama Shelter Prague hotel ?

Definitely, Mama Shelter Prague has a restaurant:

• Restaurant Mama Restaurant:
 • Contemporary, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 11:30 to 21:45.
 • price range: $$

Restaurant Mama Restaurant menu
Restaurant Mama Restaurant drink list
Restaurant Mama Restaurant website

• Open for guests and visitors.
• Lunch boxes are available upon request.
• Max capacity: 150 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

Does Mama Shelter Prague hotel provide meeting rooms?

Mama knows that sometimes you travel to work, and sometimes you work to travel. Luckily, she’s got it covered both ways. Her Prague home has six Ateliers, plenty of room to take a break and enjoy the ancient rooftops over food and wine, and comfortable bedrooms to unwind in at the end of the day.
• For more info, click HERE.

What time is the check out at Mama Shelter Prague hotel ?

To request a late checkout, please send an email to: reception.prague@mamashelter.com with the following information:
 • Your check out date
 • Desired check out time
 • Reservation or accommodation number
 • Phone number
 • Email address

What time is the check in at Mama Shelter Prague hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

Does Mama Shelter Prague hotel offer brunch?

Legendary "All You Can Eat" Mama Brunch is every Sunday from 12:00 to 15:00.
Price is 790 CZK/person.

How to recover lost items from Mama Shelter Prague hotel?

Please send us an email at reception.prague@mamashelter.com, ahk@quicktext.im with the following info:
- The item you left in the hotel
and your:
- Accommodation number
- Departure date
- Home address
- Phone number
- E-mail address

What time is breakfast served at hotel Mama Shelter Prague?

Breakfast is served daily from 07:00 to 10:30.
The breakfast is served in Mama restaurant.

We cannot serve breakfast in room.

What is the price of breakfast at Mama Shelter Prague hotel ?

Breakfast is open to guests and visitors:
• Price per adult: 350 CZK
• Price for kids (under 12) : 175 CZK
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

How can we get to Mama Shelter Prague hotel from the closest airport or train station ?

Public transport options are:

Airports
• Prague Airport (PRG), 14 km/9 mi, directions here

Train stations
• Praha-Holešovice Station, 7 km/4 mi, directions here
• Praha–Bubny Station, 0.7 km/0.4 mi, directions here

Which language does the staff speak at Mama Shelter Prague hotel ?

Our team speaks English, Czech, Portuguese, Russian and Spanish.

Does Mama Shelter Prague hotel cater for special dietary requirements for breakfast?

We are able to accommodate the following dietary requirements for breakfast
Available at all times: Vegan & vegetarian.
Gluten-free.
Not available on our menu: Halal, hypoallergenic, kosher, low carb & organic.
Almond-free, dairy-free, egg-free, lactose free-milk, nut-free, peanut-free, plant based milk, seafood-free, sesame-free & soy-free.

Are pets (dogs and cats...) allowed at Mama Shelter Prague hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• 25 EUR / pet / stay
• Domesticated pets, accepted in the restaurant
• no size limit
• Pets are accepted in all restaurants.
• Pets are not accepted in all bars.

Are there any gym facilities at Mama Shelter Prague hotel ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
FITINN fitnessstudio
Veletržní 24, Prague 7-Holešovice, Czechia
The distance is 0.2 km from the property
Directions

Can I book a table in the restaurant of the Mama Shelter Prague hotel?

• Mama Restaurant:
For more information about restaurant reservation, click HERE.

Is there a room service at Mama Shelter Prague hotel ?

We don't provide room service.

Is Mama Shelter Prague hotel fully accessible for wheelchairs ?

Yes, the property is wheelchair friendly.
Our wheelchair-accessible accommodations are equipped with a roll-in shower.
At the end of the reservation form, there will be a “special request” box. Let us know that you require wheelchair accessible room and we will take care of the rest.

What is the cancellation policy for Mama Shelter Prague hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

What is Mama Shelter Prague hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Prague hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Are there any discount codes at Mama Shelter Prague hotel ?

We don't have any promo code at the moment.
The best offers are always available on this chat.

Why is it better to book directly at Mama Shelter Prague hotel ?

These are the advantages of booking direct with us:
• Best rate guarantee

What are the opening/closing dates at Mama Shelter Prague hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

What are the payment methods accepted at Mama Shelter Prague hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• JCB
• Diners
• Visa
• Union Pay
• Maestro

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 500 CZK per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.

What is your tipping policy at Mama Shelter Prague hotel?

Tipping policy
• Do not include service.
• Tipping is customary.
• Tipping is optional.
• Suggested tipping: 10%
• Tips are in cash or card.
• Tipping link: here

Does Mama Shelter Prague hotel work with travel agents ?

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus RT PRGMAM
• Sabre RT 016225
• Galileo RT E6028
• Worldspan RT MAPRG

Travel agents visiting us benefit from 20% discount.

What is the amount of the city tax at Mama Shelter Prague hotel ?

The city tax is 50 CZK per person per day and it is not included in your rate

What are Mama Shelter Prague hotel rate plans?

We have two kind of rates:
- Flexible: modifiable until 12:00 (local time) one day before arrival
- Not flexible: not changeable, not refundable.
It is possible to book with breakfasts included in one or the other.
However, Mama has some other good deals in store for you: here

Does Mama Shelter Prague hotel do day passes ?

During the day we can offer the following services:
• Designation : from 10:00 to 18:00 from 13000 CZK

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