WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Taxes included in the price of accommodation. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) - A home address - A VISA number if issued In accordance with Czech law, we will not be able to welcome you without all of the above. If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

Is there a parking at Mama Shelter Prague ?

We provide a parking space at the rate of 300 CZK/day or 40 CZK/hour.
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.

Is there a restaurant in Mama Shelter Prague ?

Definitely, Mama Shelter Prague has a restaurant:

• Restaurant Mama Restaurant:
- Contemporary, Casual Dining
- Open 7/7.
- Open all year.

• Opening times:
- from 11:30 to 21:45.
- price range: $$
Restaurant Mama Restaurant menu

Restaurant Mama Restaurant drink list

Restaurant Mama Restaurant website

What time is the check in at Mama Shelter Prague ?

You are able to check in after 15:00.
We do not offer an early check-in.

Does Mama Shelter Prague have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE .

Is it possible to organize events at Mama Shelter Prague?

We'd love to host your event! Thanks a lot for thinking of us!

We offer fully equipped event spaces.

Are pets (dogs and cats...) allowed at Mama Shelter Prague ?

We are pet friendly and your best friend is welcome with a couple of conditions:

• 25€/pet/stay

• Domesticated pets, accepted in the restaurant

• no size limit

What time is breakfast at Mama Shelter Prague ?

Breakfast is served daily from 07:00 to 10:30.
The breakfast is served in Mama restaurant.

We cannot serve breakfast in room.

Does Mama Shelter Prague have 24/7 reception?

The front desk is open 24/7

What is supplied in the bathrooms at Mama Shelter Prague ?

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel, shampoo, hair conditioner and cotton swabs
Upon request:
For free:
Bathrobe and bedroom slippers
Not available:
Toothbrush, toothpaste, shower cap, hairbrush, magnifying mirror, bidet, beach towels and pool towels

What is the breakfast menu at Mama Shelter Prague ?

We offer continental breakfast.
See menu items below:
. Breads & cakes: pastries, toasts, brown bread.
. Eggs: boiled eggs, scrambled eggs.
. Cereals: cereals.
. Fruits & vegetables: fresh fruits.
. Dairy: butter, cheese, yogurts.
. Meat & fish: bacon, sausages.
. Drinks: coffee, tea, fruit juice.
. Others: jams, honey.

Does Mama Shelter Prague provide a special diet and allergy-free menu?

Our restaurant is able to accommodate the following dietary requirements

Available at all times: Vegetarian.

Available upon request (let us know at check-in): Vegan.
Almond-free, dairy-free, egg-free, gluten-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.

Not available on our menu: Halal, kosher, low carb & organic.

What is the price of breakfast at Mama Shelter Prague ?

Breakfast is open to guests and visitors:

• Price per adult: 350 CZK

• Price for kids (under 12) : 175 CZK
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

What is the cancellation policy for Mama Shelter Prague ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does the Mama Shelter Prague equipped with a shower, bathtub or jacuzzi?

All rooms have a shower.

What time is the check out at Mama Shelter Prague ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 14:00.
The price is 500 CZK per room.

What are the payment methods accepted at Mama Shelter Prague ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:

• MasterCard

• American Express

• JCB

• Diners

• Visa

• Union Pay

• Maestro
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.

Are there any gym facilities at Mama Shelter Prague ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
FITINN fitnessstudio
Veletržní 24, Prague 7-Holešovice, Czechia
The distance is 0.2 km from the property
Directions

What is the size of the beds at Mama Shelter Prague ?

Mama Penthouse rooms have 1 king size bed(180x200cm) or 1 sofa bed(140x200cm)
Mama Medium Double rooms have 1 king size bed(180x200cm)
Mama Large Double rooms have 1 king size bed(180x200cm)
Mama Large Twin rooms have 2 single beds(90x200cm)
XXL Mama rooms have 1 king size bed(180x200cm) or 1 sofa bed(140x200cm)

How many rooms are there at Mama Shelter Prague ?

We have 238 rooms.

• 1 Mama Penthouse room(s) of 69 M² with a capacity of up to 2 guest(s).

• 80 Mama Medium Double room(s) of 18 M² with a capacity of up to 2 guest(s).

• 74 Mama Large Double room(s) of 25 M² with a capacity of up to 2 guest(s).

• 74 Mama Large Twin room(s) of 25 M² with a capacity of up to 2 guest(s).

• 9 XXL Mama room(s) of 44 M² with a capacity of up to 4 guest(s).

• Main amenities: mini bar, TV, air conditionner.

Which language does the staff speaks at Mama Shelter Prague ?

Our team speaks English, Czech, Portuguese, Russian and Spanish.

What is Mama Shelter Prague star rating?

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Prague have a reward & loyalty program ?

Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!

Are there any discount codes at Mama Shelter Prague?

We don't have any promo code at the moment.
The best offers are always available on this chat.

Why is it better to book direct at Mama Shelter Prague ?

These are the advantages of booking direct with us:

• Best rate guarantee

What are the opening/closing dates at Mama Shelter Prague ?

We are open all year round.

Does Mama Shelter Prague work with travel agents?

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on

• Amadeus RT PRGMAM

• Sabre RT 016225

• Galileo RT E6028

• Worldspan RT MAPRG

Travel agents visiting us benefit from 20% discount.

What is the amount of the city tax at Mama Shelter Prague?

The city tax is 50 CZK per person per day and it is not included in your rate

Does Mama Shelter Prague do day passes ?

During the day we can offer the following services:

• Designation : from 10:00 to 18:00 from 13000 CZK

May we leave our luggage before check in, at Mama Shelter Prague ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Is there a room service at Mama Shelter Prague ?

We don't provide room service.

I can, however, suggest one of these dining options.

FAQ

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