Eat & Drink

QUESTION. Is there a swimming pool at Mama Shelter Roma hotel ?

ANSWER. Have a look at our swimming pool details below:
•Swimming pool:
- Indoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Heated: all year long
- Temperature: 29°C/84°F
- No age restriction
- Size: L:10 M, W:4 M and D:1.4 M
- Access is free for hotel residents
- Open to public: No
- Spa access: not included
- Time limit: 60 min
- Max capacity: 50 pax
- Reservation is mandatory
- Seawater: No
- Chlorine: No
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed
More info here

QUESTION. How can I provide feedback about my stay at the hotel Mama Shelter Roma?

ANSWER. To submit your feedback, please send an email to: reception.roma@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

QUESTION. Is there a spa at Mama Shelter Roma hotel ?

ANSWER. Your stay at Mama Roma will include a complimentary access to Mama Bath: an indoor pool, a gym, a sauna and a steam bath. It is open from 6:00am to 9:30pm. Lockers and complimentary towels are available in the Mama Bath’s changing room. Accordingly, to the covid-19 regulations, access to this area is regulated. Our Front Desk staff will be happy to assist you and book a 60-minute slot.

QUESTION. Does hotel Mama Shelter Roma offer private transfer to/from airports or train stations?

ANSWER. From/to the Airport (FCO or CIA):
- Sedan 88 EUR, Deluxe car 176 EUR (2 pers)
- Van 132 EUR (4 pers)
- Minivan 154 EUR (6 pers)

From/to Roma Termini station:
- Sedan 77 EUR, Deluxe car 110 EUR (2pers)
- Van 88 EUR (4 pers)
- Minivan 99 EUR (6 pers)

QUESTION. What time is the check in at Mama Shelter Roma hotel ?

ANSWER. You are able to check in anytime after 15:00.
We do not offer an early check-in.

QUESTION. Is it possible to have twin beds at Mama Shelter Roma hotel ?

ANSWER. The rooms that offer twin/split bed options are Medium Mama Double, XL Mama Family, Medium Mama Double with Balcony, Large Mama Double with Balcony and XL Mama with Balcony.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).

QUESTION. What time is the check out at Mama Shelter Roma hotel ?

ANSWER. Check out time is 12:00(noon)
Late check out can be confirmed at the front desk only upon availability and at an extra charge:
Late check out untill 14h: EUR 20
Late check out untill 15h: EUR 30
Late check out untill 16h: EUR 40

QUESTION. How can we get to Mama Shelter Roma hotel from the closest airport or train station ?

ANSWER. Public transport options are:

Airports
• Rome Airport (FCO), 26 km/16 mi, directions here
• Rome Ciampino Airport (CIA), 34 km/21 mi

Train stations
• Valle Aurelia Station, 2 km/1 mi, directions here
• Appiano Station, 2 km/1 mi

QUESTION. What is the price of breakfast at Mama Shelter Roma hotel ?

ANSWER. Breakfast is open to internal and external guests:

- Buffet Breakfast's price is 22 EUR for adults and free of charge for kids below 12 years old
- A la carte breakfast is also available

QUESTION. What is supplied in the bathrooms at Mama Shelter Roma hotel ?

ANSWER. All of our bathrooms are equipped with:
Hair dryer, towels, soap, shampoo, cotton swabs, bidet and pool towels
Upon request:
• At an extra charge:
Bedroom slippers 10 EUR
Toothpaste 8 EUR
Not available:
Bathrobe, shower gel, hair conditioner, toothbrush, shower cap, hairbrush, magnifying mirror and beach towels