Eat & Drink

QUESTION. Is there a swimming pool at Mama Shelter Rome hotel ?

ANSWER. Have a look at our swimming pool details below:
•Swimming pool:
- Indoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Heated: all year long
- Temperature: 29°C/84°F
- No age restriction
- Size: L:10 M, W:4 M and D:1.4 M
- Access is free for our guests
- Open to public: No
- Spa access: not included
- Time limit: 60 min
- Max capacity: 50 pax
- Reservation is mandatory
- Seawater: No
- Chlorine: No
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed
More info here

QUESTION. Is there a spa at Mama Shelter Rome hotel ?

ANSWER. Your stay at Mama Roma will include a complimentary access to Mama Bath: an indoor pool, a gym, a sauna and a steam bath. It is open from 6:00am to 9:30pm. Lockers and complimentary towels are available in the Mama Bath’s changing room. Accordingly, to the covid-19 regulations, access to this area is regulated. Our Front Desk staff will be happy to assist you and book a 60-minute slot.

QUESTION. Does hotel Mama Shelter Rome offer private transfer to/from airports or train stations?

ANSWER. From/to the Airport (FCO or CIA):
- Sedan 88 EUR, Deluxe car 176 EUR (2 pers)
- Van 132 EUR (4 pers)
- Minivan 154 EUR (6 pers)

From/to Roma Termini station:
- Sedan 77 EUR, Deluxe car 110 EUR (2pers)
- Van 88 EUR (4 pers)
- Minivan 99 EUR (6 pers)

QUESTION. How can I provide feedback about my stay at the hotel Mama Shelter Rome?

ANSWER. To submit your feedback, please send an email to: reception.roma@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

QUESTION. Is it possible to have twin beds at Mama Shelter Rome hotel ?

ANSWER. The rooms that offer twin/split bed options are Medium Mama Double, XL Mama Family, Medium Mama Double with Balcony, Large Mama Double with Balcony and XL Mama with Balcony.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).

QUESTION. What is supplied in the bathrooms at Mama Shelter Rome hotel ?

ANSWER. All of our bathrooms are equipped with:
Hair dryer, towels, soap, shampoo, cotton swabs, bidet and pool towels
Upon request:
• At an extra charge:
Bedroom slippers 10 EUR
Toothpaste 8 EUR
Not available:
Bathrobe, shower gel, hair conditioner, toothbrush, shower cap, hairbrush, magnifying mirror and beach towels

QUESTION. Does Mama Shelter Rome hotel provide shuttle services to and from airports ?

ANSWER. We do not offer shuttle services.

QUESTION. What is the price of breakfast at Mama Shelter Rome hotel ?

ANSWER. Breakfast is open to internal and external guests:

- Buffet Breakfast's price is 22 EUR for adults and free of charge for kids below 12 years old
- A la carte breakfast is also available

QUESTION. Is the reception at hotel Mama Shelter Rome open 24/7?

ANSWER. The front desk is open 24/7

QUESTION. Can I make a private transfer reservation to/from the Mama Shelter Rome hotel?

ANSWER. To reserve a private transfer, please send an email to: reception.roma@mamashelter.com with the following information:
• Phone number
• Email address
• Reservation number
• Flight/Train number
• Airport/Train station
• Date
• Number of guests}
• Time
• Number of cases/luggage