WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

FAQ - Roma

Is there a rooftop terrace at the Mama Shelter Rome?

We have a rooftop where you can enjoy the view. It is open between 01 June and 31 October from 18:00 to 01:00
For more details about the rooftop, please check this link here

Is there a parking at Mama Shelter Rome ?

We provide a parking space at the rate of 25 EUR/day.
(Max vehicle height accepted: 280 CM).

What time is the check in at Mama Shelter Rome ?

You are able to check in after 15:00.
We do not offer an early check-in.

What time is the check out at Mama Shelter Rome ?

Check out time is 12:00(noon)
Late check out can be confirmed at the front desk only upon availability and at an extra charge:
Late check out untill 14h: EUR 20
Late check out untill 15h: EUR 30
Late check out untill 16h: EUR 40

Is there a swimming pool at Mama Shelter Rome ?

Have a look at our swimming pool details below:

•Swimming pool:
-Indoor
-Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
-
-Heated: all year long
- Temperature: 29°C/84°F
-No age restriction
-Size: L:10 M, W:4 M and D:1.4 M
-Access is free for our guests
-Open to public: No
-Reservation is mandatory
-Seawater: No
-Chlorine: No

Is there a restaurant in Mama Shelter Rome ?

Definitely, Mama Shelter Roma has 3 restaurants:

• Restaurant Giardino d'Inverno:
- Mediterranean, Casual Dining
- Open 7/7.
- Open all year.

• Opening times:
- Lunch: from 12:00 to 18:00.
- Dinner: from 19:00 to 23:00.
- price range: $$
Restaurant Giardino d'Inverno menu

Restaurant Giardino d'Inverno drink list

Restaurant Giardino d'Inverno website

• Restaurant Pizzeria:
- Pizzeria, Casual Dining
- Open 7/7.
- Open all year.

• Opening times:
- Lunch: from 12:00 to 15:00.
- Dinner: from 19:00 to 23:00.
Restaurant Pizzeria menu

Restaurant Pizzeria drink list

Restaurant Pizzeria website

• Restaurant Rooftop:
- Mediterranean, Casual Dining
- Open 7/7.
- Closed from 31/10 to 01/03.

• Opening times:
- from 18:00 to 01:00.
- price range: $$
Restaurant Rooftop menu

Restaurant Rooftop drink list

Restaurant Rooftop website

Is the reception at hotel Mama Shelter Rome open 24/7?

The front desk is open 24/7

What is supplied in the bathrooms at Mama Shelter Rome ?

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shampoo, cotton swabs, bidet and pool towels
Upon request:

• At an extra charge:
Bedroom slippers 10 EUR
Toothpaste 8 EUR
Not available:
Bathrobe, shower gel, hair conditioner, toothbrush, shower cap, hairbrush, magnifying mirror and beach towels

May we leave our luggage before check in, at Mama Shelter Rome ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Does hotel Mama Shelter Rome offer private transfer to/from airports or train stations?

From/to the Airport (FCO or CIA):
- Sedan 88 EUR, Deluxe car 176 EUR (2 pers)
- Van 132 EUR (4 pers)
- Minivan 154 EUR (6 pers)

From/to Roma Termini station:
- Sedan 77 EUR, Deluxe car 110 EUR (2pers)
- Van 88 EUR (4 pers)
- Minivan 99 EUR (6 pers)

Does Mama Shelter Rome have connecting rooms ?

Connecting doors:
2 medium mama double
2 large mama double
1 medium + 1 large
2 triple mama double
Connecting entrance:
1 medium + 1 large
1 medium + 1 xl mama family
1 medium + 2 large
1 triple + 1 xl mama family
2 xl mama family

What is the cancellation policy for Mama Shelter Rome ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

What is Mama Shelter Rome star rating?

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

How many rooms are there at Mama Shelter Rome ?

We have 217 rooms.

• 91 Medium Mama Double room(s) from 20 to 26 M² with a capacity of up to 3 guest(s).

• 33 Large Mama Double room(s) from 26 to 32 M² with a capacity of up to 3 guest(s).

• 16 XL Mama Family room(s) from 35 to 46 M² with a capacity of up to 6 guest(s).

• 13 Medium Mama Double with Balcony room(s) from 21 to 26 M² with a capacity of up to 3 guest(s).

• 14 Large Mama Double with Balcony room(s) from 27 to 32 M² with a capacity of up to 3 guest(s).

• 47 Large Mama Triple room(s) from 27 to 34 M² with a capacity of up to 3 guest(s).

• 3 XL Mama with Balcony room(s) from 35 to 38 M² with a capacity of up to 6 guest(s).

• Main amenities: mini bar, TV, air conditionner, non smoking.

Do you accept kids at Mama Shelter Rome ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: roma@mamashelter.com.

Is there a spa at Mama Shelter Rome ?

Your stay at Mama Roma will include a complimentary access to Mama Bath: an indoor pool, a gym, a sauna and a steam bath. It is open from 6:00am to 9:30pm. Lockers and complimentary towels are available in the Mama Bath’s changing room. Accordingly, to the covid-19 regulations, access to this area is regulated. Our Front Desk staff will be happy to assist you and book a 60-minute slot.

Does Mama Shelter Rome provide shuttle services to and from airports?

We do not offer shuttle services.

Does Mama Shelter Rome hotel provide meeting rooms?

Be ready for an exciting business trip : Mama Roma offers your teams original Ateliers (meeting spaces) to boost your creativity , prepares you delicious homemade dishes to taste in our restaurant and promises you’ll spend a better night than back at home. Info: here For inquiries please ask me.

Are there any gym facilities at Mama Shelter Rome ?

Our gym is open daily from 06:00 to 21:30.
The gym is equipped with Exercise bike and Free weights.

Does Mama Shelter Rome have family rooms ?

Mama Roma is family-friendly. Please ensure you book an XL category if you are more than three guests.

Does Mama Shelter Rome have a reward & loyalty program ?

Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!
For more information about our loyalty program, click here.
To subscribe to our newsletter, click here.
To join our loyalty program, click here.

Why is it better to book direct at Mama Shelter Rome ?

These are the advantages of booking direct with us:

• Best rate guarantee

What are the opening/closing dates at Mama Shelter Rome ?

We are open all year round.

What are the payment methods accepted at Mama Shelter Rome ?

Depending on the rate you select, payment will either be upon reservation or check-out.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us.
The hotel accepts the following payment methods:

•MasterCard

•American Express

•Visa

•Maestro

•Cash payment in euro only.

Does Mama Shelter Rome work with travel agents?

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on

• Amadeus RT FCOSHE

• Sabre RT 391743

• Galileo RT G4904

• Worldspan RT ROFCO

Does Mama Shelter Rome have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

What is the amount of the city tax at Mama Shelter Rome?

The city tax is 6 EUR per person per day and it is not included in your rate

What are Mama Shelter Rome hotel rate plans?

We have two kind of rates:
- Flexible: modifiable until 12:00 (local time) one day before arrival
- Not flexible: not changeable, not refundable.
It is possible to book with breakfasts included in one or the other.
However, Mama has some other good deals in store for you: here

Does Mama Shelter Rome do day passes ?

Day use : from 10:00 to 18:00 from 99 EUR

You can book a room only for a daytime.
Do you want to make day use reservation?

What time is breakfast served at hotel Mama Shelter Rome?

Breakfast is served at our main restaurant daily from 7:00AM to 11:00AM.

At Mama we do not offer in-room dining.

Have a look at our breakfast menu here: here

FAQ

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