Stay

“Good location, nice room and very helpful front desk. However, the staff who is running breakfast (lunch and dinner as well) is completely unorganized. Plus, the design of the restaurant area is not pleasant for people taller than 185 cm - we have seen people constantly hit flowers and lamps.”

14/03/2023

“Very pleasant staff. Very nice amenities. Especially for a hotel in Rome.”

Nathan - 09/03/2023

“It was so lovely staying at Mama Shelter, such a cozy hotel, with each corner brilliantly and carefully decorated. Loved the fresh breakfast spread, and the friendly staff. What a brilliant location and concept for the hotel!”

Mrinaliny M. - 08/03/2023

“Had a good and bad experience. Friday night the noise in the room was intolerable because of the DJ. Called reception 3 times and was assured the bar was closing firstly at 12.10 again at 1am and finally it closed at 1.15am. we had pounding headaches. Ot what you would expect after paying +-220€ a night. Thankfully moved to a quieter room on Saturday night. Staff were great other than the reception on Friday evening.”

Colm O. - 28/02/2023

“Pool was the reason for the booking and worked great with the kids. Worth staying in such a poor location to make sure of the pool. The service in the hotel is what really let it down though. Meal times especially were not acceptable and would really put me off booking again.”

26/02/2023

“The facility is excellent. The staff are friendly but unfortunately you are very short staffed. The restaurant experience is great for food but the lack of service is a problem and very disappointing for this level of hotel.”

Lee - 26/02/2023

“Nice design of the restaurant and the pool area. Will not return for the hotel, could return for the restaurant/bar Lacking professionalism and basic services: - no training of the staff for Accor members - zero facilities in the room (basic tea coffee, slippers, bathrobe) - staff not making the client feels welcome when asking for basic services + staff not polite (e.g., staff member bumping into us not apologizing) - pool area floor not cleaned - surprising to see no table service for drinks at breakfast. Feels like an ibis, even though the buffet is nice quality wise for food.”

C - 14/02/2023

“The hotel is well located, you can reach the subway in less than 2 minutes, that’s very convenient !! The staff is extremely kind and that mojito with pizza I had were amazing ! The decor is gorgeous and the rooms are spacious. Well.. if you are still hesitating, stop and book a room ! You won’t regret it ;)”

Loris - 30/01/2023

“Excellent stay! The welcome at check-in was extremely friendly, the room is confortable , the hotel is close to the Metro station.”

Patrice - 29/01/2023

“Always happy to find the fun and nice atmosphere of mama shelter hotel quiet large rooms”

Anso - 20/01/2023

“The hotel systems were not functioning and the check-in agent could not tell whether they had received the payment. The onus was then placed on me, and I did produce their email confirmation. It was midnight and I was tired, and despite being a Gold member with years of stays without incident, rather than just check me in and ask me to return to the desk the following morning, another full payment was demanded, and they said I would be refunded if the original payment had actually been received. So I had to be inconvenienced for the hotel's system being down? Further, the receptionist had attitude and even when their supervisor said I could return the following day to sort it out, no apology for holding me up or offer of the welcome drink, which is generally a Gold member benefit. Other receptionists were more attentive, but having also received mediocre service at the restaurant, I concluded that this place was more style and employing hipsters than actually professional.”

Liz L. - 06/01/2023

“Most friendly staff who helped us plan our sightseeing.”

Sherry - 03/01/2023

“Small things like - there is a pool but it’s not really a pool and you have to book time days before. There are no place to put your stuff in the bathroom. The elevator is not concerted so you have to push all bottoms to get one. We don’t mind sharing the bed but would like two separate bedsheets - that seems for a lot off hoteles to be a difícil request to meet. And if you want a loyalty program to work, then do want you promise. Bur niche room, nice staff so just the small things.”

03/01/2023

“I just like to mention that the room cleaning was not well done and the toilets downstairs very often dirty. No drinks offered at arrival (I’m a diamond member) and no specific discount which is a pity for the loyalty program.”

Olivier L. - 01/01/2023

“Tip top”

01/01/2023

“Amazing experience at Mama Shelter! Friendly, inviting service that's warm & sincere. Rooms were great! Comfortable and spacious. The bed frame was a bit of a hazard especially with children and even as an adult I got a couple of bruises. Mama Shelter will definitely be our preferred hotel from now on.”

Andi - 29/12/2022

“Ultimate new Roman experience. Fun & easy…”

Antonios R. - 25/12/2022

“Visited Rome with my family and was surprised with the personality of this property”

Bori - 20/12/2022

“Friendly staff, great concept. Had a good stay, took good advantage of pool and sauna.”

Sa - 14/12/2022

“the room did not value the price no coffee no room service bar and rooftop advertised but not opened.”

22/11/2022

“Went to spend a fews days while visiting Rome, can definitely say that it will not be the last visit. Very well located near a metro station, the service is great, rooms are spacious and nicely decorated, beds are comfy, what more can you ask for!”

Vatanak - 17/11/2022