Eat & Drink

QUESTION. Is there a swimming pool at Mama Shelter Rome hotel ?

ANSWER. Have a look at our swimming pool details below:
•Swimming pool:
- Indoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Heated: all year long
- Temperature: 29°C/84°F
- No age restriction
- Size: L:10 M, W:4 M and D:1.4 M
- Access is free for our guests
- Open to public: No
- Spa access: not included
- Time limit: 60 min
- Max capacity: 50 pax
- Reservation is mandatory
- Seawater: No
- Chlorine: No
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed
More info here

QUESTION. Is there a spa at Mama Shelter Rome hotel ?

ANSWER. Your stay at Mama Roma will include a complimentary access to Mama Bath: an indoor pool, a gym, a sauna and a steam bath. It is open from 6:00am to 9:30pm. Lockers and complimentary towels are available in the Mama Bath’s changing room. Accordingly, to the covid-19 regulations, access to this area is regulated. Our Front Desk staff will be happy to assist you and book a 60-minute slot.

QUESTION. What time is the check in at Mama Shelter Rome hotel ?

ANSWER. You are able to check in anytime after 15:00.
We do not offer an early check-in.

QUESTION. Is there a rooftop terrace at the Mama Shelter Rome hotel ?

ANSWER. We have a rooftop where you can enjoy the view. It is open between 01 June and 31 October from 18:00 to 01:00
For more details about the rooftop, please check this link here

QUESTION. Is there a parking at Mama Shelter Rome hotel ?

ANSWER. We provide a parking space at the rate of 25 EUR/day.
(Max vehicle height accepted: 280 CM).
Unfortunately we do not have a valet parking service.

Electric cars:
We have a charging station for electric vehicles at no extra cost.

Bike parking:
We do not have a bike parking area in the property.

QUESTION. How can I provide feedback about my stay at the hotel Mama Shelter Rome?

ANSWER. To submit your feedback, please send an email to: reception.roma@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

QUESTION. Is there a restaurant in Mama Shelter Rome hotel ?

ANSWER. Definitely, Mama Shelter Roma has 3 restaurants:


• Restaurant Giardino d'Inverno:
 • Mediterranean, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:00 to 18:00.
 • Dinner: from 19:00 to 23:00.
 • Price range: $$

Restaurant Giardino d'Inverno menu
Restaurant Giardino d'Inverno drink list
Restaurant Giardino d'Inverno website

• Open for guests and visitors.
• Lunch boxes are available upon request.
• Max capacity: 135 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• No dress code is required


• Restaurant Pizzeria:
 • Pizzeria, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:00 to 15:00.
 • Dinner: from 19:00 to 23:00.

Restaurant Pizzeria menu
Restaurant Pizzeria drink list
Restaurant Pizzeria website

• Open for guests and visitors.
• Lunch boxes are available upon request.
• Max capacity: 45 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• No dress code is required


• Restaurant Rooftop:
 • Mediterranean, Casual Dining
 • Open 7/7.
 • Closed from 31/10 to 01/03.
• Opening times:
 • from 18:00 to 01:00.
 • Price range: $$

Restaurant Rooftop menu
Restaurant Rooftop drink list
Restaurant Rooftop website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 150 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• No dress code is required

QUESTION. What is the cancellation policy for Mama Shelter Rome hotel ?

ANSWER. Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

QUESTION. What are the payment methods accepted at Mama Shelter Rome hotel ?

ANSWER. Depending on the rate you select, payment will either be upon reservation or check-out.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us.
The hotel accepts the following payment methods:
•MasterCard
•American Express
•Visa
•Maestro
•Cash payment in euro only.

QUESTION. Does Mama Shelter Rome hotel provide a special diet and allergy-free menu ?

ANSWER. Our restaurant is able to accommodate the following dietary requirements

Available at all times: Low carb, organic, vegan & vegetarian.

Available upon request (let us know at check-in): Almond-free, dairy-free, egg-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.

Not available on our menu: Halal, hypoallergenic & kosher.
Gluten-free, lactose free-milk & plant based milk.