FAQ
You have a question ? We are here to answer you
Have a look at our swimming pool details below:
•Swimming pool:
- Indoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Heated: all year long
- Temperature: 29°C/84°F
- No age restriction
- Size: L:10 M, W:4 M and D:1.4 M
- Access is free for hotel residents
- Open to public: No
- Spa access: not included
- Time limit: 60 min
- Max capacity: 50 pax
- Reservation is mandatory
- Seawater: No
- Chlorine: No
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed
More info here
To submit your feedback, please send an email to: reception.roma@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
Your stay at Mama Roma will include a complimentary access to Mama Bath: an indoor pool, a gym, a sauna and a steam bath. It is open from 6:00am to 9:30pm. Lockers and complimentary towels are available in the Mama Bath’s changing room. Accordingly, to the covid-19 regulations, access to this area is regulated. Our Front Desk staff will be happy to assist you and book a 60-minute slot.
From/to the Airport (FCO or CIA):
- Sedan 88 EUR, Deluxe car 176 EUR (2 pers)
- Van 132 EUR (4 pers)
- Minivan 154 EUR (6 pers)
From/to Roma Termini station:
- Sedan 77 EUR, Deluxe car 110 EUR (2pers)
- Van 88 EUR (4 pers)
- Minivan 99 EUR (6 pers)
You are able to check in anytime after 15:00.
We do not offer an early check-in.
The rooms that offer twin/split bed options are Medium Mama Double, XL Mama Family, Medium Mama Double with Balcony, Large Mama Double with Balcony and XL Mama with Balcony.
When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).
Check out time is 12:00(noon)
Late check out can be confirmed at the front desk only upon availability and at an extra charge:
Late check out untill 14h: EUR 20
Late check out untill 15h: EUR 30
Late check out untill 16h: EUR 40
Breakfast is open to internal and external guests:
- Buffet Breakfast's price is 22 EUR for adults and free of charge for kids below 12 years old
- A la carte breakfast is also available
All of our bathrooms are equipped with:
Hair dryer, towels, soap, shampoo, cotton swabs, bidet and pool towels
Upon request:
• At an extra charge:
Bedroom slippers 10 EUR
Toothpaste 8 EUR
Not available:
Bathrobe, shower gel, hair conditioner, toothbrush, shower cap, hairbrush, magnifying mirror and beach towels
To reserve a private transfer, please send an email to: reception.roma@mamashelter.com with the following information:
• Phone number
• Email address
• Reservation number
• Flight/Train number
• Airport/Train station
• Date
• Number of guests
• Time
• Number of cases/luggage
Secure luggage storage is available for all our guests for free before check-in and after check-out.
We offer continental breakfast.
See menu items below:
. Breads & cakes: bagels, brown bread, toasts, muffins, pancakes, pastries.
. Eggs: boiled eggs, scrambled eggs.
. Cereals: cereals, granola.
. Fruits & vegetables: fresh fruits.
. Dairy: butter, cheese, yogurts, skimmed milk, whole milk.
. Meat & fish: bacon, sausages.
. Drinks: american coffee, cappuccino, espresso, fresh fruit juice, fruit juice, hot chocolate, cold chocolate.
. Others: honey, jams.
We do not offer shuttle services.
We are open all year round.
No renovations have taken place or are planned in the near future.
We have a rooftop where you can enjoy the view. It is open between 01 June and 31 October from 18:00 to 01:00
Open for hotel residents and visitors.
For more details about the rooftop, please check this link here
Definitely, Mama Shelter Roma has 3 restaurants:
• Restaurant Giardino d'Inverno:
• Mediterranean, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:00 to 18:00.
• Dinner: from 19:00 to 23:00.
• Price range: $$
Restaurant Giardino d'Inverno menu
Restaurant Giardino d'Inverno drink list
Restaurant Giardino d'Inverno kids menu
Restaurant Giardino d'Inverno website
• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 135 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• High chairs
• No dress code is required
• Restaurant Pizzeria:
• Pizzeria, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:00 to 15:00.
• Dinner: from 19:00 to 23:00.
Restaurant Pizzeria menu
Restaurant Pizzeria drink list
Restaurant Pizzeria website
• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 45 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• High chairs
• No dress code is required
• Restaurant Rooftop:
• Mediterranean, Casual Dining
• Open 7/7.
• Closed from 31/10 to 01/03.
• Opening times:
• from 18:00 to 01:00.
• Price range: $$
Restaurant Rooftop menu
Restaurant Rooftop drink list
Restaurant Rooftop website
• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 150 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• High chairs
• No dress code is required
The front desk is open 24/7
Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here
Do you want to cancel a reservation?
Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.
We do not have any promo code available.
By booking directly with us, you will enjoy the following benefits (subject to availability):
Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment
Available for free:
- Baby cot
- Safe
Advantages:
- Direct communication
- No hidden costs
- Personalized service
Depending on the rate you select, payment will either be upon reservation or check-out.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us.
The hotel accepts the following payment methods:
•MasterCard
•American Express
•Visa
•Maestro
•Cash payment in euro only.
Tipping policy
• Service tax is not included.
• Tipping is customary.
• Tipping is optional.
• Tips are in cash or card.
We are happy to work with travel agents.
The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).
The property is also listed on
• Amadeus RT FCOSHE
• Sabre RT 391743
• Galileo RT G4904
• Worldspan RT ROFCO
The city tax is 7.5 EUR per person per day and it is not included in your rate
We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.
Please send an email to: roma@mamashelter.com with the following information:
• Your selected meal plan
• Reservation or accommodation number
• Phone number
• Email address
To request a room upgrade, please send an email to: roma@mamashelter.com and reception.roma@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number
Price:
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