WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

FAQ - Roma

Is there a swimming pool at Mama Shelter Rome hotel ?

Have a look at our swimming pool details below:
•Swimming pool:
- Indoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Heated: all year long
- Temperature: 29°C/84°F
- No age restriction
- Size: L:10 M, W:4 M and D:1.4 M
- Access is free for our guests
- Open to public: No
- Spa access: not included
- Time limit: 60 min
- Max capacity: 50 pax
- Reservation is mandatory
- Seawater: No
- Chlorine: No
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed
More info here

Is there a spa at Mama Shelter Rome hotel ?

Your stay at Mama Roma will include a complimentary access to Mama Bath: an indoor pool, a gym, a sauna and a steam bath. It is open from 6:00am to 9:30pm. Lockers and complimentary towels are available in the Mama Bath’s changing room. Accordingly, to the covid-19 regulations, access to this area is regulated. Our Front Desk staff will be happy to assist you and book a 60-minute slot.

Does hotel Mama Shelter Rome offer private transfer to/from airports or train stations?

From/to the Airport (FCO or CIA):
- Sedan 88 EUR, Deluxe car 176 EUR (2 pers)
- Van 132 EUR (4 pers)
- Minivan 154 EUR (6 pers)

From/to Roma Termini station:
- Sedan 77 EUR, Deluxe car 110 EUR (2pers)
- Van 88 EUR (4 pers)
- Minivan 99 EUR (6 pers)

How can I provide feedback about my stay at the hotel Mama Shelter Rome?

To submit your feedback, please send an email to: reception.roma@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

Is it possible to have twin beds at Mama Shelter Rome hotel ?

The rooms that offer twin/split bed options are Medium Mama Double, XL Mama Family, Medium Mama Double with Balcony, Large Mama Double with Balcony and XL Mama with Balcony.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).

What is supplied in the bathrooms at Mama Shelter Rome hotel ?

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shampoo, cotton swabs, bidet and pool towels
Upon request:
• At an extra charge:
Bedroom slippers 10 EUR
Toothpaste 8 EUR
Not available:
Bathrobe, shower gel, hair conditioner, toothbrush, shower cap, hairbrush, magnifying mirror and beach towels

Does Mama Shelter Rome hotel provide shuttle services to and from airports ?

We do not offer shuttle services.

What is the price of breakfast at Mama Shelter Rome hotel ?

Breakfast is open to internal and external guests:

- Buffet Breakfast's price is 22 EUR for adults and free of charge for kids below 12 years old
- A la carte breakfast is also available

Is the reception at hotel Mama Shelter Rome open 24/7?

The front desk is open 24/7

Can I make a private transfer reservation to/from the Mama Shelter Rome hotel?

To reserve a private transfer, please send an email to: reception.roma@mamashelter.com with the following information:
• Phone number
• Email address
• Reservation number
• Flight/Train number
• Airport/Train station
• Date
• Number of guests}
• Time
• Number of cases/luggage

Is there a free wifi at Mama Shelter Rome hotel ?

Wifi is available at the property.
• Standard wifi: Free.
• Premium wifi 500 Mbit/s: Free.
• Allowed for an unlimited number of devices.
• The network is secured.
• There is no ethernet connection.
• 4G Network is not available.
• 5G Network is available.
• Complementary smartphones are not available.

May we leave our luggage before check in, at Mama Shelter Rome hotel ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

What is the breakfast menu at Mama Shelter Rome hotel ?

We offer continental breakfast.
See menu items below:
. Breads & cakes: bagels, brown bread, toasts, muffins, pancakes, pastries.
. Eggs: boiled eggs, scrambled eggs.
. Cereals: cereals, granola.
. Fruits & vegetables: fresh fruits.
. Dairy: butter, cheese, yogurts, skimmed milk, whole milk.
. Meat & fish: bacon, sausages.
. Drinks: american coffee, cappuccino, espresso, fresh fruit juice, fruit juice, hot chocolate, cold chocolate.
. Others: honey, jams.

What time is the check out at Mama Shelter Rome hotel ?

Check out time is 12:00(noon)
Late check out can be confirmed at the front desk only upon availability and at an extra charge:
Late check out untill 14h: EUR 20
Late check out untill 15h: EUR 30
Late check out untill 16h: EUR 40

Is there a parking at Mama Shelter Rome hotel ?

We provide a parking space at the rate of 25 EUR/day.
(Max vehicle height accepted: 280 CM).
Unfortunately we do not have a valet parking service.

Electric cars:
We have a charging station for electric vehicles at no extra cost.

Bike parking:
We do not have a bike parking area in the property.

How can we get to Mama Shelter Rome hotel from the closest airport or train station ?

Public transport options are:

Airports
• Rome Airport (FCO), 26 km/16 mi, directions here
• Rome Ciampino Airport (CIA), 34 km/21 mi

Train stations
• Valle Aurelia Station, 2 km/1 mi, directions here
• Appiano Station, 2 km/0.9 mi

What time is breakfast served at hotel Mama Shelter Rome?

Breakfast is served at our main restaurant daily from 7:00AM to 11:00AM.

At Mama we do not offer in-room dining.

Have a look at our breakfast menu here: here

What is Mama Shelter Rome hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

What is the cancellation policy for Mama Shelter Rome hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does Mama Shelter Rome hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Are there any discount codes at Mama Shelter Rome hotel ?

We do not have any promo code available.

Why is it better to book directly at Mama Shelter Rome hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

What are the opening/closing dates at Mama Shelter Rome hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

What are the payment methods accepted at Mama Shelter Rome hotel ?

Depending on the rate you select, payment will either be upon reservation or check-out.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us.
The hotel accepts the following payment methods:
•MasterCard
•American Express
•Visa
•Maestro
•Cash payment in euro only.

What is your tipping policy at Mama Shelter Rome hotel?

Tipping policy
• Service tax is not included.
• Tipping is customary.
• Tipping is optional.
• Tips are in cash or card.

Does Mama Shelter Rome hotel work with travel agents ?

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Amadeus RT FCOSHE
• Sabre RT 391743
• Galileo RT G4904
• Worldspan RT ROFCO

What is the amount of the city tax at Mama Shelter Rome hotel ?

The city tax is 7.5 EUR per person per day and it is not included in your rate

What are Mama Shelter Rome hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

Can I upgrade my meal plan at the hotel Mama Shelter Rome?

Please send an email to: roma@mamashelter.com with the following information:
• Your selected meal plan
• Reservation or accommodation number
• Phone number
• Email address

Is it possible to get a room upgrade at the Mama Shelter Rome hotel?

To request a room upgrade, please send an email to: roma@mamashelter.com and reception.roma@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

FAQ

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