Mama’s heart beats hard for Lyon!
City of culinary treasures 
, history and culture; the magical place where the Rhône and Saône rivers meet . A lively and spirited city , Lyon has always known how to wrap its arms around its visitors – just as Mama does , with an impressive building that spans three cosmopolitan neighborhoods.
Sleep
With 156 sumptuous rooms fitted with luxury bedlinen , screens for streamable TV and movies, plus organic in-house products , Mama will keep you well-rested for strolls up the La Croix-Rousse or along the city’s renovated riverfronts. Rooms range room from compact to XXL, spanning cozy havens .
Eat & Drink
A huge bar, an open kitchen and a terrace promise relaxed lunches and fun evenings, especially when Mama’s DJ rocks the decks . With our menus, you can be sure that dishes are both inventive and moreish.
Work & Celebrate
Need to work? Mama’s got you covered with a host of Ateliers (meeting rooms) both small and large, plus up-to-the-minute tech , including Bose sound systems and LED screens – not to mention darts and table football for chill-outs , moreish menus and plenty of options for a restful night’s sleep.
Events at Mama
Frequently Asked Questions
ANSWER.
Parking services:
We do have parking.
Parking is available for guests only.
Parking cannot be booked in advance.
Parking Rates:
Standard parking price for guests:
• Parking price for all vehicles: 21 EUR/day
Unfortunately we do not have a valet parking service.
Parking location and access:
The parking is open 24/7.
In-and-out privileges:
You can exit and enter anytime without extra charges.
it is not possible to access the parking area before check-in.
It is not possible to use the parking after check-out.
Parking description:
The parking area is not covered.
Our parking is not accessible to persons with disabilities.
The parking is secured.
The parking is equipped with CCTV cameras.
Accepted vehicles:
Accepted vehicle types: Bike, Minivan, Mobility scooter, Motorbike, Sedan, SUV.
We are not able to accept the following vehicles: Bus, Caravan, Gas vehicle, Pick-up, RV, Trailer, Truck.
We have bike parking facilities.
Bike parking is secured.
Bike parking location: located at the main parking area.
Bike parking is available for free.
Our parking is not equipped with bike maintenance tools.
Bikes cannot be stored in your room.
Street parking is not available.
Unfortunately we do not have a valet parking service.
ANSWER.
To reach the hotel staff, please find the details for each department below:
Reception
Email: reception.lyon@mamashelter.com
Phone:Not available
Toll-Free #:+33478025800
SMS: Not available
Reservation
Email: lyon@mamashelter.com
Phone:Not available
Toll-Free #:+33478025800
SMS: Not available
Events
Email: events.lyon@mamashelter.com
Phone:Not available
Toll-Free #:+33478025800
SMS: Not available
Restaurant
Email: food.lyon@mamashelter.com
Phone:Not available
Toll-Free #:+33478025800
SMS: Not available
ANSWER.
To submit your feedback, please send an email to: reception.lyon@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
ANSWER.
Definitely, Mama Shelter Lyon has a restaurant:
• Restaurant Mama Restaurant Lyon:
• Contemporary, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:00 to 15:00.
• Dinner: from 19:00 to 23:00.
• Price range: $$
Restaurant Mama Restaurant Lyon menu
Restaurant Mama Restaurant Lyon drink list
Restaurant Mama Restaurant Lyon kids menu
Restaurant Mama Restaurant Lyon website
• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 170 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu (link)
• High chairs
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
ANSWER.
To modify your stay:
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: lyon@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address
• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.
If a modification fee applies, we will let you know before processing your request.
To extend your stay:
Please send an email to: lyon@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address
To add guest(s) to your booking:
Please send an email to: lyon@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number
If a modification fee applies, we will let you know before processing your request.
ANSWER. All rooms have a kitchenette with the following equipment: microwave, fridge, sink, plates, glasses, cutlery, dishes and tea towels.
Mama Shelter x Dis-loyalty
Mama Shelter has joined Dis-loyalty – a new travel and food membership that has just launched with bigger discounts for going somewhere new, so you can see more places, do more things, and be more interesting. Join today for up to 50% off hotel stays, 10% off food and drink, and a free coffee every day.
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