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You have a question ? We are here to answer you

Which language does the staff speaks at Mama Shelter Lyon ?

Our team speaks English and French.

Is there a restaurant in Mama Shelter Lyon ?

Definitely, Mama Shelter Lyon has a restaurant:

• Restaurant Mama Restaurant Lyon:
- Contemporary, Casual Dining
- Open 7/7.
- Open all year.

• Opening times:
- Lunch: from 12:00 to 15:00.
- Dinner: from 19:00 to 23:00.
- price range: $$
Restaurant Mama Restaurant Lyon menu

Restaurant Mama Restaurant Lyon drink list

Restaurant Mama Restaurant Lyon kids menu

Restaurant Mama Restaurant Lyon website

Is there a parking at Mama Shelter Lyon ?

We offer a secure parking space at a rate of 20 EUR/day.
(Max vehicle height accepted: 190 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.

Is it possible to purchase a prepaid voucher at Mama Shelter Lyon?

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

What is the cancellation policy for Mama Shelter Lyon ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Is there a rooftop terrace at the Mama Shelter Lyon?

Unfortunately, we don't have a rooftop

Are pets (dogs and cats...) allowed at Mama Shelter Lyon ?

We are pet friendly and your best friend is welcome with a couple of conditions:

• 25€/pet/day

• 12 kg maximum

• Domesticated pets

Is there a bar at Mama Shelter Lyon?

Take a look at our bar details below

Mama BAR:
- Live entertainment
- Smoking not allowed/ Wheelchair not accessible
- Open on Mon, Tue, Wed, Thu, Sat and Sun.
- Mon: from 07:00 to 00:00.
- Tue: from 07:00 to 00:00.
- Wed: from 07:00 to 00:00.
- Thu: from 07:00 to 01:30.
- Sat: from 07:00 to 01:30.
- Sun: from 07:00 to 00:00.
- Access: Open to public
- Pets are not accepted
• No dress code is required
- Free services: Live entertainment
- Click here for more details

What is the price of breakfast at Mama Shelter Lyon ?

Breakfast is open to guests and visitors:

• Price per adult: 21 EUR

• Price for kids (under 11) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival and enjoy the buffet !

What time is breakfast at Mama Shelter Lyon ?

Breakfast is served daily from 07:00 to 10:30 and from 07:00 to 11:00 on weekends.
The breakfast is served in The main restaurant. We do not offer room service..

We cannot serve breakfast in room.

Is it possible to organize events at Mama Shelter Lyon?

We'd love to host your event! Thanks a lot for thinking of us!

We have event rooms fully equipped for events.

What time is the check in at Mama Shelter Lyon ?

You are able to check-in at our hotel after 15:00.
We are not able to offer early check-ins.

How to apply for a job or internship at Mama Shelter Lyon ?

For any job or internship application, please visit: here

Does Mama Shelter Lyon have family rooms ?

Our hotel is family friendly.
Family rooms for 3 people and more:

• XXL Mama Family

Are there any gym facilities at Mama Shelter Lyon ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
L'Appart Fitness
74 Av. Jean Jaurès, 69007 Lyon, France
The distance is 0.2 km from the hotel

Is it possible to have twin beds at Mama Shelter Lyon?

The rooms that offer twin/split bed options are XXL Mama Family and Medium Mama Twin.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).

What time is the check out at Mama Shelter Lyon ?

Regular check-out is until 12:00

Although, It is possible to request a late check-out until 15:00.
The price is 30EUR per room.

Late check-outs must be requested directly at the front desk and are subject to availability

What is the breakfast menu at Mama Shelter Lyon ?

We offer French, English breakfast.
See menu items below:
. Breads & cakes: baguette, brown bread, toasts, pastries.
. Eggs: omelettes, scrambled eggs, boiled eggs, fried eggs.
. Cereals: granola, cereals.
. Fruits & vegetables: fresh fruits, baked beans, salad.
. Dairy: cheese, butter, whole milk.
. Meat & fish: cold meats, bacon, sausages.
. Drinks: cappuccino, fresh fruit juice, espresso, coffee, hot chocolate, american coffee, tea.
. Others: jams, honey.

Does Mama Shelter Lyon have 24/7 reception?

The front desk is open 24/7

Is there a swimming pool at Mama Shelter Lyon ?

We don't have a swimming pool

How can we get to Mama Shelter Lyon from the closest airport or train station ?

From Lyon International Aiport take the RhoneExpress to Lyon Part-Dieu train station, then take the subway heading to Lyon Jean-Macé (50min / 17.10 EUR). Mama is at 5 min walk.

How many rooms are there at Mama Shelter Lyon ?

The hotel has 150 rooms.

• 18 Small Mama room(s) from 15 to 17 M² with a capacity of up to 2 guests.

• 97 Medium Mama Double room(s) from 17 to 21 M² with a capacity of up to 2 guests.

• 15 XXL Mama Family room(s) from 34 to 42 M² with a capacity of up to 4 guests.

• 5 Medium Mama Twin room(s) from 17 to 21 M² with a capacity of up to 2 guests.

• Main amenities: TV, air conditionner, non smoking.

Where exactly is Mama Shelter Lyon situated ?

Here is the address of the hotel
13 Rue Domer, 69007 Lyon, France.
Click on DETAILS to see it on the map

What are the hygiene and cleaning measures at Mama Shelter Lyon ?

The health pass & the facemask are no longer necessary to access to our Hotel & Restaurant

For more info, click HERE .

What are the activities at or close to Mama Shelter Lyon ?

We provide tourist passes

Have a look at our suggestions of things to do in the city here

Please contact the front desk for further information

May we leave our luggage before check in, at Mama Shelter Lyon ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

What is supplied in the bathrooms at Mama Shelter Lyon ?

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel and shampoo
Upon request:
For free:
Cotton swabs
At an extra charge:
Toothbrush 6 EUR
Toothpaste 8 EUR
Not available:
Bathrobe, bedroom slippers, hair conditioner, shower cap, hairbrush, magnifying mirror, bidet, beach towels and pool towels

Does the Mama Shelter Lyon equipped with a shower, bathtub or jacuzzi?

All rooms have a shower.

Is Mama Shelter Lyon fully accessible for wheelchairs ?

Yes, our hotel is wheelchair friendly.
Our accessible rooms are equipped with roll-in showers.
At the end of the reservation form there will be a “special request” box make sure to mention that you need an accessible room and we will take care of the rest.

What is the amount of the city tax at Mama Shelter Lyon?

The city tax is 0,99 EUR per person per day and it is not included in the room rate

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