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You have a question ? We are here to answer you

Is there a parking at Mama Shelter Lyon ?

We offer a secure parking space at a rate of 20 EUR/day.
(Max vehicle height accepted: 190 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.

Is there a restaurant in Mama Shelter Lyon ?

Definitely, Mama Shelter Lyon has a restaurant:
• Restaurant Mama Restaurant Lyon:
- Contemporary, Casual Dining
- Open 7/7.
- Open all year.
• Opening times:
- Lunch: from 12:00 to 15:00.
- Dinner: from 19:00 to 23:00.
- price range: $$
Restaurant Mama Restaurant Lyon menu

Restaurant Mama Restaurant Lyon drink list

Restaurant Mama Restaurant Lyon kids menu

Restaurant Mama Restaurant Lyon website

Are pets (dogs and cats...) allowed at Mama Shelter Lyon ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• 25€/pet/stay
• Domesticated pets

Which language does the staff speaks at Mama Shelter Lyon ?

Our team speaks English and French.

What is the price of breakfast at Mama Shelter Lyon ?

Breakfast is open to hotel guests and visitors.
The price per adult is 21 EUR on site, 19EUR if added at the time of booking the overnight stay.
The price for children is 10EUR.

What time is the check in at Mama Shelter Lyon ?

You are able to check in after 15:00.
We do not offer an early check-in.

What is the cancellation policy for Mama Shelter Lyon ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does Mama Shelter Lyon hotel provide meeting rooms?

We have a wide range of meeting rooms adapted to corporate events and professional gatherings Info: here For inquiries please ask me.

Do rooms at Mama Shelter Lyon hotel include welcoming platters or coffee machines?

The rooms are not equipped with coffee machines.

Does Mama Shelter Lyon hotel offer brunch?

The hotel offers a brunch on Saturdays and Sundays from 12:00 to 15:30.
The price is 42 EUR per adult
Menu brunch: here

Is there a rooftop terrace at the Mama Shelter Lyon?

Unfortunately, we don't have a rooftop

What time is the check out at Mama Shelter Lyon ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 15:00.
The price is 30 EUR per room.

Is there a bar at Mama Shelter Lyon?

Take a look at our bar details below

Mama BAR:
• Live entertainment
• Smoking not allowed/ Wheelchair not accessible
• Open on Mon, Tue, Wed, Thu, Sat and Sun.
• Mon: from 07:00 to 00:00.
• Tue: from 07:00 to 00:00.
• Wed: from 07:00 to 00:00.
• Thu: from 07:00 to 01:30.
• Sat: from 07:00 to 01:30.
• Sun: from 07:00 to 00:00.
• Open to public

• Pets are not accepted in the restaurant
• No food served
• Minimum age 18 years
• People under the age of 18 must always be accompanied by an adult
• Live entertainment: Free
• No dress code is required
• Free services: Live entertainment
• No happy hour

- Click here for more details

Do you accept kids at Mama Shelter Lyon ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: lyon@mamashelter.com.

What is the breakfast menu at Mama Shelter Lyon ?

We offer French, English breakfast.
See menu items below:
. Breads & cakes: baguette, brown bread, toasts, pastries.
. Eggs: omelettes, scrambled eggs, boiled eggs, fried eggs.
. Cereals: granola, cereals.
. Fruits & vegetables: fresh fruits, salad.
. Dairy: cheese, butter, whole milk, yogurts.
. Meat & fish: cold meats, bacon, sausages.
. Drinks: cappuccino, fresh fruit juice, espresso, coffee, hot chocolate, american coffee, tea.
. Others: jams, honey.

What is supplied in the bathrooms at Mama Shelter Lyon ?

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel and shampoo
Upon request:
• For free:
Cotton swabs
• At an extra charge:
Toothbrush 6 EUR
Toothpaste 8 EUR
Not available:
Bathrobe, bedroom slippers, hair conditioner, shower cap, hairbrush, magnifying mirror, bidet, beach towels and pool towels

Is Mama Shelter Lyon baby-friendly?

Babies are welcome.
We are able to provide you the following items:
• Baby cot
• High chair
Click here for more details.

What is Mama Shelter Lyon star rating?

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Economy.
More info here

Does Mama Shelter Lyon have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book direct at Mama Shelter Lyon ?

These are the advantages of booking direct with us:
• Best rate guarantee

What are the opening/closing dates at Mama Shelter Lyon ?

We are open all year round.

What are the payment methods accepted at Mama Shelter Lyon ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:
• MasterCard
• American Express
• Visa
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.

Does Mama Shelter Lyon work with travel agents?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Amadeus RT LYSMAM
• Sabre RT 185126
• Galileo RT 97390
• Worldspan RT MALYS

What is the amount of the city tax at Mama Shelter Lyon?

The city tax is 1,65 EUR per person per day and it is not included in the room rate

What are Mama Shelter Lyon hotel rate plans?

We have two kind of rates:
- Flexible: modifiable until 12:00 (local time) one day before arrival
- Not flexible: not changeable, not refundable.
It is possible to book with breakfasts included in one or the other.
However, Mama has some other good deals in store for you: here

May we leave our luggage before check in, at Mama Shelter Lyon ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Is the reception at hotel Mama Shelter Lyon open 24/7?

The front desk is open 24/7

What time is breakfast served at hotel Mama Shelter Lyon?

Breakfast is served daily from 06:30 to 10:30 and from 07:00 to 11:00 on weekends.
The breakfast is served in The main restaurant. We do not offer room service..

We cannot serve breakfast in room.

Does Mama Shelter Lyon hotel cater for special dietary requirements for breakfast?

We are able to accommodate the following dietary requirements for breakfast
Available at all times: Vegan & vegetarian.
Available upon request (let us know at check-in): Gluten-free.
Not available on our menu: Almond-free, dairy-free, egg-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.

Is there a room service at Mama Shelter Lyon ?

We don't provide room service.

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