WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax : €0.99 per adult/night. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

Is there a restaurant in Mama Shelter Lyon ?

Definitely, Mama Shelter Lyon has a restaurant:

• Restaurant Mama Restaurant Lyon:
- Contemporary, Casual Dining
- Open 7/7.
- Open all year.

• Opening times:
- Lunch: from 12:00 to 15:00.
- Dinner: from 19:00 to 23:00.
- price range: $$
Restaurant Mama Restaurant Lyon menu

Restaurant Mama Restaurant Lyon drink list

Restaurant Mama Restaurant Lyon kids menu

Restaurant Mama Restaurant Lyon website

Is there a parking at Mama Shelter Lyon ?

We offer a secure parking space at a rate of 20 EUR/day.
(Max vehicle height accepted: 190 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.

Which language does the staff speaks at Mama Shelter Lyon ?

Our team speaks English and French.

Does Mama Shelter Lyon have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE .

Is there a rooftop terrace at the Mama Shelter Lyon?

Unfortunately, we don't have a rooftop

Are pets (dogs and cats...) allowed at Mama Shelter Lyon ?

We are pet friendly and your best friend is welcome with a couple of conditions:

• 25€/pet/stay

• Domesticated pets

What is the cancellation policy for Mama Shelter Lyon ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

What time is the check in at Mama Shelter Lyon ?

You are able to check in after 15:00.
We do not offer an early check-in.

Is it possible to organize events at Mama Shelter Lyon?

We'd love to host your event! Thanks a lot for thinking of us!

We offer fully equipped event spaces.

What is the price of breakfast at Mama Shelter Lyon ?

Breakfast is open to hotel guests and visitors.
The price per adult is 21€ on site, 19€ if added at the time of booking the overnight stay.
The price for children is 10€.

Do rooms at Mama Shelter Lyon hotel include welcoming platters or coffee machines?

The rooms are not equipped with coffee machines.

What time is breakfast at Mama Shelter Lyon ?

Breakfast is served daily from 06:30 to 10:30 and from 07:00 to 11:00 on weekends.
The breakfast is served in The main restaurant. We do not offer room service..

We cannot serve breakfast in room.

Is there a bar at Mama Shelter Lyon?

Take a look at our bar details below

•Mama BAR:
- Live entertainment
- Smoking not allowed/ Wheelchair not accessible
- Open on Mon, Tue, Wed, Thu, Sat and Sun.
- Mon: from 07:00 to 00:00.
- Tue: from 07:00 to 00:00.
- Wed: from 07:00 to 00:00.
- Thu: from 07:00 to 01:30.
- Sat: from 07:00 to 01:30.
- Sun: from 07:00 to 00:00.
- Open to public
- Pets are not accepted in the restaurant
• No dress code is required
- Free services: Live entertainment
- Click here for more details

What time is the check out at Mama Shelter Lyon ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 15:00.
The price is 30 EUR per room.

What is the breakfast menu at Mama Shelter Lyon ?

We offer French, English breakfast.
See menu items below:
. Breads & cakes: baguette, brown bread, toasts, pastries.
. Eggs: omelettes, scrambled eggs, boiled eggs, fried eggs.
. Cereals: granola, cereals.
. Fruits & vegetables: fresh fruits, baked beans, salad.
. Dairy: cheese, butter, whole milk.
. Meat & fish: cold meats, bacon, sausages.
. Drinks: cappuccino, fresh fruit juice, espresso, coffee, hot chocolate, american coffee, tea.
. Others: jams, honey.

Do you accept kids at Mama Shelter Lyon ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: lyon@mamashelter.com.

Does Mama Shelter Lyon have family rooms ?

We are family friendly.
Family rooms for 3 people and more:

• XXL Mama Family

Is it possible to have twin beds at Mama Shelter Lyon?

The rooms that offer twin/split bed options are XXL Mama Family and Medium Mama Twin.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).

What is Mama Shelter Lyon star rating?

Our hotel is part of Mama Shelter.
- Star rating: 2 stars.
- Service category: Economy.
More info here

Does Mama Shelter Lyon have a reward & loyalty program ?

Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!

Why is it better to book direct at Mama Shelter Lyon ?

These are the advantages of booking direct with us:

• Best rate guarantee

What are the opening/closing dates at Mama Shelter Lyon ?

We are open all year round.

What are the payment methods accepted at Mama Shelter Lyon ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:

• MasterCard

• American Express

• Visa
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.

Does Mama Shelter Lyon work with travel agents?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on

• Amadeus RT LYSMAM

• Sabre RT 185126

• Galileo RT 97390

• Worldspan RT MALYS

What is the amount of the city tax at Mama Shelter Lyon?

The city tax is 0,99 EUR per person per day and it is not included in the room rate

May we leave our luggage before check in, at Mama Shelter Lyon ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Does Mama Shelter Lyon have 24/7 reception?

The front desk is open 24/7

Is there a room service at Mama Shelter Lyon ?

We don't provide room service.

I can, however, suggest one of these dining options.

Is there a free wifi at Mama Shelter Lyon ?

Wifi is available at the property.
-Standard wifi: Free.
-Allowed for an unlimited number of devices.
-The network is secured.
-And available throughout the hotel (pool and beach are not included).
There is no ethernet connection.
4G and 5G also available.

What are the activities at or close to Mama Shelter Lyon ?

We provide tourist passes

Have a look at our suggestions of things to do in the city here

Please contact the front desk for further information

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