Eat & Drink

QUESTION. Is there a parking at Mama Shelter Lyon hotel ?

ANSWER. We offer a secure parking space at a rate of 21 EUR/day.
(Max vehicle height accepted: 190 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.

Electric cars:
We have a charging station for electric vehicles at no extra cost.

Bike parking:
We have a bike parking area.

QUESTION. How can I provide feedback about my stay at the hotel Mama Shelter Lyon?

ANSWER. To submit your feedback, please send an email to: reception.lyon@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

QUESTION. Is there a restaurant in Mama Shelter Lyon hotel ?

ANSWER. Definitely, Mama Shelter Lyon has a restaurant:


• Restaurant Mama Restaurant Lyon:
 • Contemporary, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:00 to 15:00.
 • Dinner: from 19:00 to 23:00.
 • Price range: $$

Restaurant Mama Restaurant Lyon menu
Restaurant Mama Restaurant Lyon drink list
Restaurant Mama Restaurant Lyon kids menu
Restaurant Mama Restaurant Lyon website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 170 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu (link)
 • High chairs
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

QUESTION. Are pets (dogs and cats...) allowed at Mama Shelter Lyon hotel ?

ANSWER. Do not forget to add our Pet-Friendly package during your reservation, it's free ;)
• Pets are accepted in all bars and restaurants.

QUESTION. What is the cancellation policy for Mama Shelter Lyon hotel ?

ANSWER. Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

QUESTION. Does Mama Shelter Lyon hotel offer brunch?

ANSWER. The hotel offers a brunch on Saturdays and Sundays from 12:00 to 15:30.
The price is 42 EUR per adult
Menu brunch: here

QUESTION. What is the price of breakfast at Mama Shelter Lyon hotel ?

ANSWER. Breakfast is open to hotel guests and visitors.
The price per adult is 21 EUR on site, 19EUR if added at the time of booking the overnight stay.
The price for children is 10EUR.

QUESTION. What is supplied in the bathrooms at Mama Shelter Lyon hotel ?

ANSWER. All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel and shampoo
Upon request:
• For free:
Cotton swabs
• At an extra charge:
Toothbrush 6 EUR
Toothpaste 8 EUR
Not available:
Bathrobe, bedroom slippers, hair conditioner, shower cap, hairbrush, magnifying mirror, bidet, beach towels and pool towels

QUESTION. Can I book a table in the restaurant of the Mama Shelter Lyon hotel?

ANSWER. • Mama Restaurant Lyon:
For more information about restaurant reservation, click HERE.

QUESTION. How to apply for a job or internship at Mama Shelter Lyon hotel ?

ANSWER. For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department

E-mail: resa1@mamashelter.com